Job Summary We are seeking a dynamic Shared Services Leader to build scale and oversee our end-to-end transactional accounting functions, including revenue operations, billing, collections, and accounts payable. This role will drive process standardization, operational efficiency, and internal controls while delivering high-quality service to internal and external stakeholders.
Duties and Responsibilities- Lead and manage shared services functions including revenue accounting support, billing, collections, and accounts payable.
- Ensure accurate and timely invoicing, cash application, collections, vendor management and payments, and month end reconciliations
- Oversee month-end close activities related to AR, revenue, and AP
- Monitor key KPIs (DSO, billing accuracy, cash application timings, invoice cycle times, response to customers, write-off bad debt, number of credit notes etc.) and drive performance improvements
- Design, standardize, and continuously improve end-to-end processes across order-to-cash and procure-to-pay
- Identify automation opportunities and lead system implementations or enhancements
- Build out best in class procedures and accounting policies that align with the business (revenue recognition standards, regulatory requirements, etc.)
- Build in internal controls and support audit activities
- Partner with technical accounting on revenue-related matters as needed
- Collaborate with FP&A, sales ops, and procurement to resolve issues and improve cross-functional workflows
- Act as a key escalation point for complex billing, collections, or vendor issues
- Provide insights and reporting to senior leadership
- Build, develop, and mentor a high-performing shared services team
- Establish clear roles, responsibilities, and performance expectations
- Foster a service-oriented, accountable, and collaborative culture
- Perform other duties as assigned
Education and Experience: - Bachelor's degree in Accounting, Finance, or related field (CPA preferred)
- 10+ years of progressive accounting experience, including leadership of shared services or transactional teams
- Experience with ERP systems and process automation / integration
- Experience in a scaling organizations
Knowledge, Skills and Abilities:- Strong knowledge of revenue processes, billing, collections, and accounts payable
- Proven track record of process improvement and transformation initiatives
- Excellent leadership, communication, and stakeholder management skills
- Data-driven mindset with strong analytical capabilities
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
