Qualifications

• Experience in an end-to-end printing production environment, particularly on the production floor.
• Proven service and account management skills.
• Project management expertise, particularly in a complex stakeholder setting.
• Strong understanding of customer applications related to printing.
• Effective interpersonal, communication, and presentation abilities.
• Ability to foster long-term customer relationships.
• Willingness to reside in or relocate to Los Angeles, CA, and travel over 50% of the time.

Responsibilities

• Own customer success and satisfaction for managed accounts.
• Improve utilization rates of Landa Nanographic Press among customers.
• Assist customers in choosing suitable work and production practices to maximize output.
• Guide customers through the ramp-up and ongoing use of new presses.
• Serve as the primary contact for customers, building trust, and providing project transparency.
• Manage onsite field engineers and remote teams to ensure effective communication and outcomes.
• Support pre-sales activities, including demonstrations and sample handling.

Benefits

• Opportunity to work with cutting-edge printing technology.
• Dynamic role involving cross-functional teamwork.
• Potential for career development in a growing company.
• Engagement with diverse clients and projects.
• Access to resources and support from a recognized industry leader.