Anticipated End Date:2026-08-21
Position Title:Account Service Manager Senior - Carelon Payment Integrity Commercialization
Job Description:Account Service Manager Senior - Carelon Payment Integrity CommercializationHybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
Locations: Louisville, KY, Wallingford, CT, Waukesha, WI
The
Account Service Manager Senior - Carelon Payment Integrity Commercialization is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.
How you will make an impact:- Provides strategic planning and account management for large accounts.
- Directs and manages the administration of contractual requirements and obligations.
- Manages the new and renewal implementation process for accounts.
- Interfaces with operations to ensure smooth delivery of services.
- Maintains ongoing account relationships at multiple levels throughout the customer's organization.
- Makes recommendations for improvements to meet customers' expectations.
- Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
- Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
- Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
- Coordinates open enrollment meetings, renewal process and training sessions.
- Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
- Provides guidance or expertise to less experienced account service managers.
- Makes routine account visits/travels to worksite and other locations, as necessary (quarterly).
Minimum Requirements:Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:- Experience managing client experiences, expectations, and strategies for multiple solutions.
- Data mining and subrogation experience.
Job Level:Non-Management Exempt
Workshift:1st Shift (United States of America)
Job Family:SLS > Sales Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
