Qualifications

• Minimum 3 years of experience as an Account Manager or Customer Success Manager in a tech-oriented, B2B environment
• Strong interpersonal and communication skills
• Excellent organizational and multitasking abilities
• Ability to work both independently and collaboratively within a team
• Proficiency in CRM platforms, including Salesforce, Grafana, Jira, and Confluence
• Strong problem-solving skills with a proactive mindset

Responsibilities

• Build and maintain strong, long-lasting client relationships post-sale
• Act as the primary contact for existing customers, addressing their needs and concerns
• Manage a dedicated book of business, ensuring customer satisfaction
• Monitor account performance and feedback, reporting insights to the team
• Identify upselling and cross-selling opportunities within existing accounts
• Conduct engaging product demos for stakeholders across client organizations
• Achieve renewal and expansion targets to contribute to overall revenue growth
• Proactively identify and resolve issues, escalating complex problems as needed
• Maintain accurate updates on client interactions and account status

Benefits

• Opportunity to work in a rapidly growing startup backed by significant venture capital
• Influence the future of infrastructure solutions in collaboration with founding engineers
• Access to a diverse customer base, including top global enterprises
• Dynamic working environment with strong emphasis on professional growth
• Chance to contribute to innovative cloud resource management solutions