Job DescriptionCompensation: $80,000 - $85,000 / year
Work Location: Evanston, IL
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off What You'll DoAs an Account Manager, you'll be the operational expert, working closely with our Area Manager/Regional Director to ensure everything runs like a well-oiled machine. In this role, you will:
- Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
- Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
- Coach, mentor, and develop an operations team that's motivated, skilled, and ready for game day
- Elevate the customer experience through proactive communication, regular check-ins, and service improvements
- Partner with leadership to create smarter, more efficient operating strategies
- Ensure staffing needs are met on time and within budget
- Maintain accurate records and reports for internal and external use
- Be ready for weekend/evening on-call needs and travel up to 25%
- Jump in on additional duties as needed-every day is different!
What You BringWe're looking for a leader who's organized, adaptable, and passionate about delivering results. You should have:
- Valid Driver's license
- Strong security experience
- Strong leadership and people-management skills
- Excellent communication skills (written and verbal)
- A customer-focused mindset and a drive to exceed expectations
- Experience mentoring, coaching, and developing teams
- Initiative and the ability to thrive in changing environments
- A bachelor's degree or equivalent work experience
- At least 3 years in operations, service, field, or project management
- Experience in event staffing, security, sports management, or athletics (preferred)
Physical & Work EnvironmentThis role keeps you on the move! While primarily office-based, you'll frequently be out at events-indoors, outdoors, and everywhere in between. Expect occasional lifting (up to 25 lbs), walking, standing, climbing, and working in various weather conditions. Reasonable accommodations are available.
Why You'll Love ItYou won't just manage operations-you'll shape experiences, build teams, and help deliver unforgettable events. If you're a leader with energy, drive, and a passion for making things happen, we want you on our team.
Apply today and step into a role where every day is exciting, impactful, and full of possibility! 
