The OpportunityWe are seeking an Account Manager to own the growth, retention, and renewal of a book of established client accounts. Once a new client has been onboarded and proven successful, they graduate to you - and your job is to keep them winning, deepen the relationship, and expand the account over time.
This role sits within a clear career ladder at TSF: Jr AM - AM - Go-To-Market Engineer (GTME). Strong performers who want to move toward strategy, onboarding, and new-account launch have a defined path to grow into a GTME role.
The goal is to establish TSF as a long-term, indispensable partner for our clients' revenue growth.
If you're motivated by building lasting client relationships and driving measurable account growth - this opportunity is for you!
Cool Things You'll Do- Own the ongoing success of a portfolio of graduated (proven, performing) client accounts
- Drive renewal performance and retention across your book of business
- Identify and execute on opportunities to grow existing accounts and expand revenue
- Lead, coach, and manage a team of BDRs, ensuring alignment with client goals and driving team performance against key metrics and targets
- Monitor account performance metrics and proactively address risk before it becomes churn
- Partner closely with clients as their day-to-day strategic point of contact
- Use data and insights to continuously optimize account performance
- Support forecasting and performance reporting for your book of business
- Contribute to identifying and improving account management workflows and processes
What You Bring To The Table- 3-5+ years of experience in B2B sales, account management, or client success
- Proven track record of hitting or exceeding renewal, retention, or revenue targets
- Strong client-facing communication and relationship management skills
- Ability to use data and performance metrics to drive decisions and improve outcomes
- Experience with CRM platforms and sales/account management tools
- Strong organizational skills and ability to manage a multi-account portfolio in a fast-paced environment
- Proactive, solutions-oriented mindset with a strong sense of ownership and accountability
- Interest in growing toward a Go-To-Market Engineer role over time
What We Offer- Competitive salary and performance-based bonus
- Fully remote role, work from anywhere in Canada
- Full medical coverage (medical, dental, vision)
$80,000 - $119,980 a year
$80,000 base salary plus a $40,000 target performance bonus tied to renewal and retention success, with additional uncapped commission on new business growth.
