Summary
The Account Manager III is a senior-level role responsible for overseeing complex, high-value client relationships and driving strategic initiatives across multiple accounts. This position requires deep industry knowledge, strong leadership, and the ability to influence internal and external stakeholders. The Account Manager III leads account planning, negotiates contracts, and ensures alignment between client goals and company offerings. This role also mentors junior account managers and contributes to organizational growth through thought leadership and innovation.
Responsibilities
- Responsible for the direct day to day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
- Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
- Develops and maintain a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
- Participate in OEM training classes to understand technical differentiators of our OEM product offerings
- Complete customer survey reports for all meaningful customer touchpoints. (Meaningful defined as a touchpoint with a primary customer requiring action items or follow up requirements)
- Regularly meets with Sales Director and Operational stakeholders to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
- Using the available data - develop, maintain, and implement an account strategy and plan with sales management
- Schedules and completes proactive customer calls and visits capturing key information, working with OEM partners on a regular basis.
- Identify capital projects, and other spending events early and alert appropriate personnel
- Proactively identify and notify appropriate Company stakeholders of customers' upcoming capital projects future expenditures, or other potential opportunities
- Partners with the operations team, when needed, to address customer services issues
- Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities
- Create and maintain customer trust in the company as a quality, value-added, solutions provider
- Demonstrated ability to meet Level I and II capabilities
- Mastered product knowledge and presentation skills at the product expert level
- Demonstrated at a high level ability to partner with OEM representatives solidifying company relationship
- Mastery Account Ownership with ability to project future opportunities for growth, coverage of all applicable personnel and complete understanding of processes from manufacturing to purchasing to invoicing.
- Mastery ability to Present growth business plan, forecast, and execution strategy data to the company. Must utilize company tools and intimate knowledge of plant, plant forecast, competitive threats, and risk.
- No supervision required, capable of training and mentoring
Positional Requirements & Qualifications
- Proficient with computer software tools including but not limited to: emails, appointment setting, spreadsheets, and tableau dashboards
- Years of industry-specific, customer-facing sales experience: 6+
- Bachelor's Degree in Engineering, Business, Marketing, Sales, or related field or equivalent experience preferred
- TWIC Card preferred or must be able to obtain
- Focus on safety and Team player
- Strong desire to succeed and promote new business
- Highly organized and Effective time-management
- Strong interpersonal, communication, technical, and presentation skills
- Ability to build strong customer relationships quickly
- Clear background check within company and customer requirements
- Must be able to pass drug & alcohol screening
Essential Physical Functions
- Bending, stooping, ability to stand for extended periods of time
- Must be able to travel and have a clear driving record in accordance to company driving guidelines
This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
