Job DescriptionEmerson's
DeltaV SaaS SCADA Account Manager is responsible for working directly with clients to cultivate long-term relationships, ensure technology satisfaction, secure software renewals, and drive subscription growth. The ideal candidate for this role is focused on being the link between Emerson's DeltaV SaaS SCADA and our clients/partners.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE: - Renewal and growth target carrying for DeltaV SaaS SCADA products and services with assigned accounts.
- Fostering a strong, trusting relationship with clients through a deep understanding of their business operations, challenges and needs.
- Identifying and managing opportunities for upselling, cross-selling and new business development within assigned accounts.
- Acting as the first point of contact addressing questions, concerns and issues.
- Tracking account performance, identifying areas for improvement and working closely with marketing, technical sales and other departments to meet client needs and achieve goals.
- Leading software subscription renewals through active negotiation and support from internal Emerson stakeholders.
- Forecast and track account metrics such as funnel, key performance indicators and account planning/management in a Salesforce CRM environment.
- Demonstrate superior communication and presentation skills to engage enterprise clients in regularly scheduled Technology and Account reviews.
- Exercise diplomacy and grace, assertively manage multiple internal stakeholders who contribute to the success of the sales process. Including, but not limited to: Inside Sales, Solutions Engineering, Product Management, Marketing, Operations and Technical Development.
- Maintain a working knowledge of DeltaV SaaS SCADA technology, products and services, system architecture, development tools and common industrial operating environments.
WHO YOU ARE: You are a sales professional that can build strong partnerships and work collaboratively with others to meet shared objectives. You communicate effectively across diverse audiences and actively listen to understand different perspectives. You drive results by consistently achieving goals, even under challenging circumstances. You make sound, timely decisions by analyzing information and considering both short and long-term impacts.
FOR THIS ROLE, YOU WILL NEED: - Bachelor's degree in Business, Marketing, Engineering or similar fields
- 2+ years of software account management, sales or support experience
- Willingness and ability to travel up to 25%.
- Experience with customer relationship management systems (CRM)
- Authorized to work in the United States without sponsorship now and in the future
- Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
PREFERRED QUALIFICATIONS THAT SET YOU APART: - Knowledge of Energy companies, products, and/or services and success in an innovative technology to the industry
- Knowledge of Natural Gas and Water/Wastewater companies products, and/or services and success in an innovative technology in the Utilities Industry
- Broad knowledge of business processes such as strategic planning, sales, and marketing strategies
- Formal Sales training
- Strong interpersonal and negotiation skills, including conflict resolution
- Strong ability to influence and deal effectively with people at all levels of an organization
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