Not Your Typical Account Manager - You're the Face of Service
You're not just someone who checks the boxes. You're the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build.
At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (our internal title for this Account Manager role) who's ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. You won't be stuck behind a desk - you'll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.
What You'll Be Doing:
• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong long-term relationships with clients and contractors through consistent, communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.
Requirements
What We're Looking For:
• 3-5 years of experience in facilities, route-based account management, or service leadership.
• Confidence in communicating with both clients and contractors - you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization - you own your outcomes.
• Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it's new.
• Are flexible and resilient when faced with rapid-fire demands on your attention.
• High school diploma required; Bachelor's degree preferred.
• Valid driver's license, clean driving record, and road warrior mentality.
Benefits
What You'll Gain:
• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays
• 401K with company match
• Monthly auto allowance
• Daily visibility and collaboration with senior leadership - your voice matters.
• Real room to advance.
Compensation
Base Salary, Uncapped Commission, Bonus, Auto Allowance
Target OTE $115,000+
