Description

Position at MOZ Group

Account Manager (Maternity Leave - 12 months)

The Opportunity

The Account Manager is responsible for owning the relationship with our key clients, with a core
focus on customer retention and growth. The ideal candidate will have a consultative and
analytical approach to gain a strong understanding of our clients' goals ensuring product and
service alignment.

They will have a natural ability to identify areas of growth while demonstrating a return on
investment to their clients. The ideal candidate can connect people and products to solve
business challenges, internally and with customers. The Account Manager will be measured on
their ability to achieve monthly revenue retention targets and convert short term contracts into
12+ month contracts.

Key Responsabilities:

• Nurture and develop strong relationships with customers through ongoing and proactive
  communication, ensuring customer satisfaction, growth and high renewal rates. • Ask and
  understand clients' key business goals and objectives and ensure delivery against these
  goals.
• Effectively manage contract renewals and re-negotiations.
• Grow account revenue through up-sell and cross-sell efforts; have a working knowledge
  of sister brands to assist in these efforts.
• Actively monitor and mitigate risk among account base.
• Identify key contacts, decision makers, and executives for each account and maintain
  regular, consistent communication in a proactive capacity.
• Develop a deep understanding of Campaigner product and ensure that accounts are
  utilizing all the appropriate features in the software.
• Stay up to date with email marketing changes and product developments,
  communicating these to clients addressing the impact and providing recommendations. •
• Effectively work alongside other departments - including sales, finance, product, and
  support - to ensure an exceptional customer experience.
• Accountable for identifying client issues, proposing solutions and escalating to the
  appropriate person to the point of resolution
  Share knowledge, tools, and techniques within the team and be a resource to junior
  members.

Job Qualifications:

• BS or BA degree required.
• 2-3 years in Account Management, Customer Success, Sales and/or Business Development.
• Knowledge of web-based software as a service (SaaS)
• Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
• Ability to understand the client's business and what drives decision making.
• Excellent communication skills; building quick rapport over phone, email and presentation.
• Exceptional time management and organization; ability to manage competing priorities. • Proven negotiation skills and ability to overcome objections.
• Experience in email or digital marketing a plus
• Motivated with a passion to succeed, while also helping clients, team members and the overall company.

Compensation Range
Please be sure to review the US pay transparency guidance document here and include the below for any locations where a salary range is required.
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $85,000 OTE. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.