Jones Lang LaSalle Incorporated

Account Lead - Facilities Management

Jones Lang LaSalle Incorporated • $110K — $130K *
Jamaica, NY 11432In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Facility and Project Management for large-scale facilities
  • Strong communication skills with the ability to influence outcomes
  • Data-driven decision-making capabilities
  • Proven leadership in People, Finance, and Innovation
  • Experience managing complex contracts and pricing terms
  • Deep understanding of mechanical, electrical, and plumbing systems
  • Results-driven with a strong ethical foundation
  • Must have managed a Class A office high-rise building of at least 1,000,000 square feet.

Responsibilities

  • Deliver all contractual requirements and ensure adherence to terms
  • Develop and execute the Account Plan aligned with client objectives
  • Drive high-quality results to exceed client expectations
  • Address day-to-day Facility Management issues and ensure timely resolutions
  • Hire and develop a high-performing, diverse account team
  • Set clear goals for direct reports and provide coaching
  • Manage account P&L and maintain A/R below 60 days payable
  • Identify opportunities for efficiency and profitability growth
  • Foster a culture of safety within the organization
  • Secure renewal of all contract option periods

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What this job involves -

The Account Lead is a business-minded individual with operational and technical knowledge in Facility Management Services. The Account Lead is accountable for managing the delivery and execution of our Service Contract and a favorable day-to-day relationship with our Client. The Account Lead anticipates client needs and deliveries to outperform on the key performance indicators and SLAs within the contract. The Account Lead creates and manages highly performing teams which not only deliver operational excellence but establishes a culture and environment where our associates are highly engaged and have the opportunity to thrive.

What is your day to day?

  • Successful delivery of all Contractual requirements and adherence to all Contractual terms and conditions
  • Develops and executes the Account Plan to ensure alignment with client objectives, initiatives and priorities
  • Drive high-quality results to exceed client expectations
  • Respond to and address the day-to-day Facility Management issues that surface with the client, understanding what issues require escalation, and ensuring a satisfactory and timely resolution
  • Ensures the best qualified candidates are hired to fulfill account roles, ensuring a high level of focus on developing a high-performing and diverse account team
  • Establishes clear goals and objectives for direct reports, and ensures account people-managers do the same
  • Provides frequent coaching and feedback to account team to elevate performance
  • Advances the Firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
  • Establishes and manages the account P&L to ensure adherence to Plan
  • Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
  • Uses the depth of JLL to identify initiatives and opportunities to share with the Client to result in growth of the business
  • Partners with leadership to retain all current business and looks continually to expand the book of business with the client
  • Identifies opportunities to improve the efficiency in execution of above-base contract project work to add value to the Client and grow profitability for the Firm
  • Keeps safety top of mind throughout the JLL organization and fosters a culture of safety throughout the respective buildings and with the client
  • Secure renewal of all Contract option periods


Required Qualifications

  • Experience in delivery of Facility Management and Project Management services to large-scale facilities
  • The successful candidate must possess strong communication skills, and have the ability to influence others to achieve results
  • Keen ability to use data and historical facts to drive independent decision making
  • Proven ability of demonstrating leadership in the areas of People, Finance and Innovation
  • Leadership of large Facility and Project Management teams
  • Understand the fundamentals of the outsourcing business and the real estate industry
  • Strong financial aptitude, with experience managing complex contracts and pricing terms
  • Deep knowledge of mechanical/electrical/plumbing systems
  • Proven ability to drive results
  • The successful candidate will be results driven, able to execute an account plan to ensure exceptional delivery and have the highest ethical standards.
  • Must have Five years (within the past seven years) experience managing a single Class A office high-rise building of at least 1,000,000 square feet.
  • Must be in-person, on-site Monday - Friday and able to respond in-person for emergencies


Preferred Qualifications

  • Will understand how to navigate the Firm to identify experts in our products and services
  • Experience in providing Facility Management Services to the Government, and knowledge of Government Contracting


Onsite: Five days week

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Jamaica, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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