The
Account Installation, Senior Manager leads the Benefit Summary and Legislation teams, ensuring accurate, compliant implementation support that enables client success. Through strategic leadership and cross-functional partnership, this role develops high-performing teams, drives continuous improvement, and advances key business initiatives across the enterprise.
What You'll do:- Lead, coach, and develop supervisor and team members while fostering an accountable, collaborative, and engaged culture
- Drive performance, workforce planning, and succession planning to support business growth
- Lead Benefit Summary and Legislation operations to meet service and quality goals
- Drive continuous improvement through standardization and automation
- Ensure regulatory compliance, implement legislative changes, and mitigate operational risk
- Lead readiness, capacity, and workforce planning to support business demand and strategic initiatives
- Partner with key stakeholders to drive business outcomes and operational readiness
- Drive continuous improvement, operational efficiency, and risk mitigation.
- Leverage data and performance metrics to drive operational excellence and support strategic decision-making.
What you'll need to do the job:- High School Diploma or GED - Required; Bachelor's degree - Highly Preferred
- 5+ years of leadership experience driving operational excellence in healthcare operations, implementation, service delivery, or related functions - Require
- Proven success leading managers and high-performing operational teams while driving engagement, accountability, and results - Required
- Skilled at influencing stakeholders, leading change, and driving results through cross-functional collaboration - Required
- Demonstrated ability to develop high-performing teams and drive business results through strategic leadership and execution - Required
- Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required
- Strong analytical and problem-solving skills with the ability to leverage data, develop reporting, and resolve complex issues - Required
- Experience in health insurance, employee benefits, or implementation operations, with a strong understanding of regulatory requirements - Highly Preferred
- Proven success leading process improvement and transformation initiatives using Lean, Six Sigma, or related methodologies - Preferred
- Proven success in workforce planning, capacity optimization, and operational readiness - Preferred
NOTE: Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 96,100 - 160,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
