SummaryAt Gainwell, we embrace complex challenges with trusted expertise to deliver transformational outcomes. We empower clients through innovative technologies and solutions to deliver great health and human services outcomes. Our values are:
- Absolute accountability
- Unmatched employee experience
- Purposeful collaboration
- Uncompromising integrity
- Meaningful innovation
- Operational excellence
Our clients, across 50 states and territories, trust us to support over 58 million recipients and beneficiaries with over 2 billion claims and encounters processed annually. Come join the Gainwell team by applying for the following role.
Your role in our missionWe are looking for an Account General Manager with high energy and creativity to work with an innovative and transformative client. In this role, you will:
- Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader
- Manage the operations of your account, including SLAs, security remediation, outage management, resource oversight, staffing, project health, implementations, and quality assurance
- Understand the data and own the outcomes for your client
- Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals
- Harness Gainwell innovative spirit to meet and exceed contractual commitments
- Guide and mentor the delivery and operations team for your account
- Manage the financial quality of the account
What we're looking for- Bachelor's degree in Healthcare Administration, Business Administration/Management, Finance, a clinical specialty or equivalent with preference of a Master's degree in one of these fields
- 10-12 years' experience in account leadership roles such as sales, delivery or business management
- Experience in business operations management
- A minimum of ten (10) years' experience managing a large-scale government or private sector healthcare contract valued at twenty (20) million dollars or more.
- Knowledge of Medicaid/Medicare regulations/standards, as well as cost reporting, profit and loss, and budget compliance
- Experience working in a matrixed environment
- P & L, sales and risk management skills
What you should expect in this role- Delivers on company's contractual commitments
- Understands operations and delivery data
- Leads, coordinates, and manages the long-term, consultative, client relationship to become the client's trusted advisor
- Establishes and manages, a program to achieve client service excellence
- Leads all employees who provide services to the client, either directly or indirectly
- Develops strategy and obtains buy-in from all stakeholders
- Leads large, cross-functional teams
- Contributes to the development of innovative principles and ideas
- Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
- Meets or exceeds financial commitments
The deadline to submit applications for this posting is June 29, 2026.
The pay range for this position is $129,200.00 - $184,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
