Exemption Status:
United States of America (Exempt)

Exemption Status:
$85,356 - $115,232 - $145,107

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

Job Description

The Account Executive I builds and maintains strong and positive client relationships ensuring customer satisfaction, growth and retention for assigned clients. Effectively leads the account service team for these clients in regards to strategic planning as well as on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives, retention and client growth.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manages book of business in pursuit of fiscal revenue targets as set by management.

• Develops and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client's business needs.

• Ensures high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals.

• Effectively utilizes PHG forums and resources to proactively address client needs and to escalate issues where appropriate.

• Provides timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process.

• Provides oversight of projects and client initiatives and assists in the interpretation and context of client requests.

• Maintains the integrity of the annual strategic business plan and manage the fiscal revenue plan.

• Manages client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for PHG product usage as well as client growth and expansion.

• Leads renewal presentations. Utilize all internal pro-forma financial tools and forums to ensure preparedness and success.

• Supports the implementation process for assigned clients, including oversight of implementation and contract terms.

• Manages client contract throughout the lifecycle of the account.

• Builds strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business.

• Coordinates with PHG subject matter experts to increase knowledge of PHG products, services and industry information to be incorporated into and strengthen client relationship.

• Organizes and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions. Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions.

• Supports and assists in sales and prospect presentations.

• Develops and maintains effective relationships with client consultants as appropriate.

Supervisory Responsibilities

No supervisory responsibilities

Education and/or Experience

BS/BA and 7+ years' experience or equivalent combination of education and experience, and 4 years of SME in respective areas

Computer Skills

Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.

Certificates, Licenses, Registrations

Pharmacy Technician license or national certification desired. Experience as a user of multiple business software applications is required.

Other Skills and Abilities

• Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management "PBM" or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., "close vision") to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 20% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus