Job Title: Account Director - Integrated Facilities Management (IFM)
Location: Cincinnati, Ohio (Sharonville/Blue Ash/West Chester area)
Employment Type: Full-Time
Travel: Moderate (as required for client oversight)
tdgFacilities (TDG) is seeking a dynamic and strategic
Account Director to oversee the delivery of integrated facilities services for a key client portfolio. In this critical leadership role, you will be responsible for driving service excellence, managing client relationships, and leading a cross-functional multi-site team. You will serve as the primary point of contact for our client and ensure that all IFM operations-including maintenance, custodial, grounds, safety, and subcontracted services-are aligned with contract requirements, budget targets, and performance expectations. In this role, you will also be managing team supervisors who are responsible for day-to-day delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Serve as the primary point of contact for the customer, ensuring effective communication and responsiveness to their evolving facility needs
- Proactively communicate with clients and TDG Facilities operations leaders to confirm work schedules, prioritize team tasks, and support service delivery on time and on budget.
- Understand client needs, objectives, challenges, and proactively identify opportunities to deliver value and exceed expectations
- Develop RFP/RFQs based on customer needs/requests
- Support the management of customer work orders through a cloud-based delivery system,
- Monitor account health and performance metrics, taking a data-driven approach to assess account success and client satisfaction
- Analyze KPIs and work to achieve a high client retention rate based on overall account success
- Other tasks as assigned.
QUALIFICATIONS:- Ability to lead and inspire teams at multiple customer sites, providing guidance, mentorship, and support in achieving individual and team goals
- Excellent verbal and written communication skills. Must be able to convey information to internal and external stakeholders in a clear, focused, and concise manner.
- Critical thinking skills, including demonstrated experience identifying and quantifying issues and providing effective resolutions
- Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis.
- Personal accountability and team focused attitude
- Extensive knowledge of MS Office, especially Excel, Word, Teams, PowerPoint, Outlook. Ability to learn and adapt to other applications and auditing tools as new technologies are deployed within the delivery structure
- Bachelor's degree (or equivalent in education and experience) is required
- Knowledge of Facilities Operations related to General Maintenance, HVAC, Plumbing, Cleaning, Grounds/Lawn Care is a plus, but not required
BENEFITS:- Health, Dental, Vision, Life, STD/LTD
- Paid Time Off & Holidays
- Phone stipend or company phone
- 401k / employer matching
- Potential for a car allowance (contingent on locations of customers being served)
