Job Summary

An Account Director is responsible for oversight of all aspects of service lines provided to the assigned client. This role is crucial in building and maintaining the relationship serving as liaison for EFS to our client. This role participates in expanding and managing the growth of a particular account while acting as a trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently.

The Account Director is responsible for the total performance of key strategic account(s). This includes, but is not limited to, achieving/exceeding operational performance objectives, cost savings, and maintaining and improving employee morale, retention, and productivity. In conjunction with the Vice President, this position will help develop and execute the strategic direction and be accountable for implementation of identified strategic programs such as Reliability Maintenance, National Purchasing Leverage, Facility Maintenance Supplier Consolidation, and increasing workforce productivity as well as best practice application across the portfolio. The Account Director will plan, direct, and coordinate all operational activities to maintain and improve overall account performance.

Essential Duties & Responsibilities

• Business and Operations Planning. The Account Director will be responsible for ensuring alignment with client overall objectives and performance measurements
• Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results
• This position will lead company's specific management strategy for each location by developing a three (3) year timeline which includes operating and suggesting capital improvement
• Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance
• Identify critical services that will be required, and potential consequences should these services not be carried out in accordance with the Customer Contract and Strategic Business Objectives. This plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out
• Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The Account Director will drive the service levels across the portfolio, working closely with the client team to develop specific performance metrics that are based on business strategy and operational requirements
• Monthly Reporting. The Account Director will analyze monthly reports to ensure strategic alignment and optimal delivery of service
• Accounts Receivable / Payable. The Account Director will manage weekly and monthly AR & AP to ensure the accounts stay current
• Client Review Meetings. Our site team will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives
• Interface with client location point of contacts (POCs) as needed
• Coordinate consistent service delivery
• Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit to the client
• Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account(s)
• Responsible for helping set the strategic direction and implementation of business initiatives at the local/National market level
• Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business
• Responsible for cost effectiveness, consistency, quality, accuracy, and performance to business standards.
• Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area
• Responsible for the strategic planning and management of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area
• Responsible for ensuring effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services
• Responsible for creating a consistent operational image, implementing account wide initiatives, and producing a quality product in accordance with Company standards
• Responsible for driving continuous improvement and innovation throughout account(s)
• Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people
• Champions HR initiatives and always make the function an integral part of the organization
• Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them
• Responsible for the achievement of assigned team member's responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations

Qualifications

• Bachelor's degree (B. A.) from four-year college or university; MBA preferred
• Seven to ten years related experience and/or training at a senior level in an organization managing client relationships
• Must possess a valid driver's license
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Experience with operations and maintenance for Industrial Manufacturing Space is preferred. Industry designation preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope
• Facility Management, IFM experience preferred.
• Strong computer skills are required primarily utilizing Microsoft Office Suites
• Must have the ability to travel up to 50% of the time

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Geographic Disclosure

Compensation Range: $160 - 180K

Other Compensation: N/A

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