Access Strategist

Nemours Children's Health • $72K — $90K *
Jacksonville, FL 32256In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 6+ months of experience required, 3-5 years in healthcare preferred
  • Experience in designing, documenting, and implementing workflows

Responsibilities

  • Design scheduling decision trees for patient navigation
  • Establish governance for scheduling logic and maintenance
  • Create documentation and training resources for scheduling processes
  • Act as a go-to expert for decision-supported scheduling
  • Collaborate with IT teams on scheduling tool configurations
  • Analyze performance data to identify improvement areas
  • Develop training programs for successful workflows

Benefits

  • Competitive base compensation in the top quartile
  • Annual incentive compensation based on performance
  • Comprehensive health, dental, and vision benefits
  • 403B retirement plan with employer match
  • Eligibility for Public Service Loan Forgiveness
  • No state income tax benefits for Florida employees
Full Job Description
Job Description

Nemours is hiring an Access Strategist to join our Jacksonville, Florida team.

The Access Strategist plays a key role in shaping how patients begin their care journey, helping ensure each individual is guided to the right provider, location, and appointment type at the right time. This role brings together clinical insight, operational strategy, and technology-driven solutions to design and sustain decision-supported scheduling workflows that are clear, consistent, and scalable. By leading the development and ongoing improvement of scheduling decision trees and access logic, the Access Strategist partners across clinical, operational, and IT teams to strengthen access, support self-service scheduling, and create a more seamless experience for patients and staff.

Key Responsibilities
  • Design and lead the development of smart scheduling decision trees that guide patients and schedulers to the right visit type, provider, location, and referral pathway.
  • Create clear governance practices for scheduling logic, including intake, review, approval, version control, and ongoing maintenance.
  • Build practical documentation, standards, and training resources that make decision-supported scheduling easy to understand, adopt, and sustain.
  • Serve as a trusted subject matter expert for decision-supported scheduling, helping teams navigate change and continuously improve access workflows.
  • Partner with Epic Scheduling and MyChart build teams to ensure scheduling tools are configured accurately and work reliably for both staff and patient self-scheduling.
  • Use performance trends, access data, and stakeholder feedback to identify gaps, reduce variation, and recommend enhancements that improve utilization and lead time.
  • Support the creation and refinement of educational materials and training programs that equip staff and stakeholders for successful adoption.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree required.
  • Minimum of six (6) months of experience required; three (3) to five (5) years of healthcare experience preferred, with an emphasis on patient access.
  • Demonstrated experience designing, documenting, and implementing workflows, policies, and procedures.

What We Offer
  • Competitive base compensation in the top quartile of the market
  • Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
  • Comprehensive benefits: health, life, dental, vision
  • 403B with employer match.
  • Not-for-profit status; eligibility for Public Service Loan Forgiveness
  • For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.


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About Nemours Children's Health

Nemours Children's Health Careers

There has never been a better time to explore the diverse job opportunities at Nemours Children's Health, a leading organization in pediatric healthcare. Nemours Children's Health is renowned for its commitment to innovation and excellence in child health services.

Work You’ll Do

Join Nemours Children's Health to assist in transforming pediatric healthcare and improving the lives of children across the nation. Nemours Children's Health stands at the forefront of medical innovation and patient care, making it an ideal environment for professionals looking to make a significant impact. Engage in meaningful work that combines cutting-edge technology, deep industry expertise, and a passion for enhancing children's health outcomes. Nemours Children's Health offers a unique position in the marketplace, enabling team members to lead in pediatric healthcare through advanced technology and innovative healthcare solutions. Collaborate with a dedicated team of healthcare professionals who are committed to driving change and fostering a culture of excellence and compassion.

Nemours Children's Health Employment Opportunities

The team is actively building its workforce to support and advance pediatric healthcare services. Nemours Children's Health offers a variety of positions, from clinical roles to administrative support, each contributing to the overarching goal of children's health and wellness.

Innovative Work and Career Growth

Nemours Children's Health is home to a vast network of healthcare professionals—each dedicated to pediatric care and committed to leadership and professional growth. The organization encourages continuous professional development and leadership training to ensure that team members are equipped to lead and innovate in their fields.

Be Part of a Diverse and Inclusive Team

Nemours Children's Health prioritizes diversity and inclusion, creating a welcoming environment where all team members can thrive. The organization offers diversity training and promotes a culture where different perspectives are valued and celebrated.

Future-Proof Your Career

Nemours Children's Health provides extensive support for career advancement, including professional development programs, certification support, and leadership training. The potential for growth within the organization is substantial, driven by a commitment to internal promotion and professional enrichment.

Explore Job Opportunities and Internships

Nemours Children's Health offers a range of job opportunities and internships, providing a pathway for those at the start of their careers to gain valuable experience in the healthcare industry. Positions are designed to harness the skills and enthusiasm of new entrants to the professional world, integrating them into a team that is passionate about children's health and well-being.

The Nemours Children's Health Network

By joining Nemours Children's Health, team members become part of a respected network known for its commitment to innovation and quality care. The collaborative environment ensures that all members have access to the tools and resources necessary to excel in their roles.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Nemours Children's Health looks for passionate, curious, creative, and solution-driven team players. SEARCH NEMOURS CHILDREN'S HEALTH JOBS

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* Ladders Estimates

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