Salary : $83,263.00 - $134,071.00 Annually
Location : Nashville, NC
Job Type: Full Time
Job Number: 2025-00058
Department: Emergency Services
Division: Communications Center
Opening Date: 07/14/2025
Closing Date: 7/27/2025 11:59 PM Eastern

General Statement of Duties

Directs, plans, and leads all operations and strategic initiatives of the County's Emergency Communications Center, ensuring effective delivery of 911 services for law enforcement, fire, emergency medical services, and related public safety agencies.

The 911 Communications Director serves as the senior executive responsible for the leadership, coordination, and advancement of emergency communications throughout the County. This position provides vision and oversight for personnel management, operational performance, technology infrastructure, policy development, and interagency collaboration. The Director ensures compliance with federal and state regulations, manages a complex technical environment, and fosters community awareness of emergency services. Work is performed under the general direction of the County Manager's Office and evaluated through outcomes, efficiency of service delivery, and stakeholder feedback.
Essential Duties and Tasks

• Leadership and Administration

1. Provides strategic leadership for the 911 Communications Division, including planning, policy development, operational oversight, and performance evaluation.
2. Oversees all personnel activities including recruitment, selection, training, supervision, performance management, and professional development of communications staff.
3. Develops and manages annual operational and capital improvement budgets; ensures fiscal responsibility and alignment with departmental and county goals.
4. Establishes and enforces departmental policies and procedures consistent with best practices, county policy, and legal mandates.

• Strategic Planning and Technology Management

1. Leads the strategic planning and modernization of 911 systems, including CAD, radio, logging, mapping, and telecommunications equipment.
2. Directs the acquisition, deployment, and maintenance of communications infrastructure; ensures operational reliability, cybersecurity, and redundancy.
3. Develops short- and long-range plans for system upgrades, technology enhancements, and service delivery improvements.

• Operational Oversight

1. Ensures efficient call-taking and dispatch services for emergency responders across the County.
2. Oversees quality assurance programs, audits, and continuous improvement initiatives.
3. Coordinates operational changes and protocols with county, municipal, and volunteer public safety agencies.

• Regulatory Compliance and Public Engagement

1. Ensures compliance with FCC regulations, State 911 Board standards, and NC DCI/DOJ policies.
2. Maintains radio licensing and documentation in accordance with federal guidelines.
3. Represents the County at local, regional, and state meetings related to emergency communications.
4. Develops and delivers community education initiatives on the appropriate use of 911.

• Emergency Management and Special Projects

1. Participates in County emergency planning, continuity of operations, and incident response efforts.
2. Provides leadership during large-scale incidents, system outages, and weather events requiring communications coordination.
3. Remains on call 24/7 for critical issues, system failures, or major public safety events.

Knowledges, Skills and Abilities

• Expert knowledge of public safety communications systems, including CAD, radio, GIS mapping, and 911 technologies.
• In-depth understanding of NC DCI, FCC, and EMD regulations and procedures.
• Strong leadership and supervisory skills, with demonstrated experience building high-performance teams.
• Advanced skills in project management, data analysis, and organizational planning.
• Strong written and verbal communication abilities, with experience preparing reports, policies, and public presentations.
• Familiarity with local government budgeting, procurement, and personnel procedures.
• Ability to manage complex technical systems and work collaboratively with IT, vendors, and public safety agencies.
• Ability to remain calm and exercise sound judgment in high-pressure, emergency situations.

Desirable Education and Experience

Bachelor's degree in emergency management, public administration, communications technology, or a related field, and extensive experience in emergency communications systems management, including supervisory or managerial experience in a 911 environment; or an equivalent combination of education and experience.

Special Requirements

• Must possess or obtain required certifications (e.g., NC DCI, EMD, etc.) within specified timeframes.
• Valid North Carolina driver's license.
• Ability to remain on-call for emergency situations.

INSURANCE PROGRAMS

Group Health Insurance

Nash County provides full time and part-time benefit eligible employees working 30 plus hours per week with Health Insurance coverage with the North Carolina State Health Plan

Included in each selection is:

• Preventative Care Coverage
• Prescription Coverage
• Chiropractic Coverage

Health Insurance may become effective for employees the first day of the month following employment.
Group Dental Insurance
Nash County provides full-time and part-time regular employees working 30 plus hours per week. Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment.
Group Life Insurance

Nash County provides term Life Insurance for full-time and part-time regular employees working 30 or more hours per week.

Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death. Accidental death and dismemberment coverage is also provided.

Life Insurance becomes effective the first day of the month following 30 days of employment. Voluntary supplemental term life insurance coverage for you, your spouse or your dependent children is also available - please see the Human Resources Department for more details.

Short Term Disability Insurance

Nash County provides active full-time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance.

Short Term Disability Insurance may cover up to 70% of an employee's monthly salary with a maximum of $2,000 per month, in the event of an injury or illness, for up to 13 weeks.
FINANCIAL PROGRAMS
Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.

• Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
• Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.

Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

Credit Union

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as spouse, children, stepchildren, brothers, sisters, and parents can all become members.

Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union.
LEAVE PROGRAMS
Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
The following holidays are observed:

• New Year's Day,
• Martin Luther King, Jr. Day,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and the day after, and
• Three (3) days at Christmas.

Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.
Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
OTHER PROGRAMS
Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

Wellness Center and Telemedicine

We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.

All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.

NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

Nash County is an Equal Opportunity Employer/Provider

In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).
Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.
To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
2. fax: (202) 690-7442; or
3. email: [email protected]

USDA is an equal opportunity provider, employer, and lender.
01

Which best describes your level of education?

• No GED and no High School Diploma
• GED or High School Diploma
• Some college
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree

02

Please list all licenses and certifications you possess related to the job:
03

Please review the Special Requirements. Do you possess the requirements as defined in the job description?

• Yes
• No

04

How many years of 911 experience do you have?

• No experience
• 0 - 1 Year
• 1 - 2 Years
• 2 - 5 years
• More than 5 years

05

How many years of supervisory experience do you have in a 911 environment?

• None
• 0 - 2 years
• 2 - 5 years
• 5+ years

Required Question