Salary : $72,467.20 - $92,580.80 Annually
Location : 332 SW Everett Mall Way, Everett, WA 98204, WA
Job Type: Full-Time
Job Number:
Department: Operations
Division: Represented Staff
Opening Date: 07/29/2026
Closing Date: 8/31/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: SCEA
Max Number of Applicants: 300

Overview
Are you good at multi-tasking and working under pressure? Does working in a "state of the art" modern facility with multiple systems and monitors or displays sound exciting? Are you interested in a job where no two days are the same? Are you looking for stable full-time employment with a defined retirement plan (pension)? Then join us and answer the call as a 9-1-1 Emergency Dispatcher where Help Starts Here! Join us in making a difference in our community - one call at a time!

Have you thrived in a fast-paced retail or customer service job?

Have you worked behind a busy coffee bar, handled long lines, supported customers, or kept calm during the holiday rush at a retail store?

If so, you may already have the skills to succeed as a 9-1-1 Emergency Dispatcher.

Dispatchers are professional multitaskers - and some of our most successful team members come from high-volume service environments where staying calm, focused, and customer-centered is part of everyday work.

Are you skilled with technology and learning new applications?

Does new technology and software excite you? Do you check the latest in tech? If so, combining those skills with multi-tasking and customer service make a great combination of transferrable skills to succeed as a 9-1-1 Emergency Dispatcher! Our training program is fast paced with some of the latest technology available to our industry.

If you're ready to take those skills into a meaningful public safety career, we invite you to answer the call - where Help Starts Here!

Key Job Responsibilities
Job Summary

Join a vibrant and energized group of highly trained professionals who are dedicated to making a positive difference in all communities within Snohomish County. We pride ourselves on the level of dedication our teams bring to the table and we want you to be a part of it!

If you want to make a difference in your community, then let us help you shape that passion through our fully paid training program and turn it into a career of a lifetime!

We are a driven organization and our teams leverage technology to connect directly with police officers, firefighters, EMS, search and rescue teams and members of the public. A 911 Dispatcher's job is much more than answering 911 calls and includes supporting responses with more than 43 public safety agencies.

Responsibilities and Duties

Snohomish County 911 is a consolidated 9-1-1 communications center providing Police, Fire & EMS services to the community and first responders. Snohomish County is home to nearly 800,000 and is the third largest county in Washington State. Public Safety 911 is a rewarding career where our teams have opportunities to make lasting differences in people's lives each and every day. Trainee Dispatchers learn how to take 9-1-1 calls and non-emergency calls, dispatch law enforcement, and dispatch fire departments / EMS. Upon completion of the extensive training program, you will become a Cross-Trained Dispatcher (current top step $44.51/hr) and perform duties as a call-taker, police dispatcher, and fire dispatcher.

Training

Training is provided in both classroom and on-the-job settings. This position requires the completion of an extensive training program, which takes approximately one year. The training is in depth and requires good computer skills to navigate multiple computer-based applications in training and on the Dispatch floor. Trainees need to successfully complete 9-1-1 Call Taking and Police Dispatching training, the certifications for which are listed below and provided by the employer. Travel within WA State for state certification may be required, covering two separate, one-week training sessions during the first year of employment.

Qualifications

• High School Diploma or Equivalent (GED) are required
• Must be ACCESS Level II certified, or be certified within six months of commencement of employment
• Advanced Emergency Medical Dispatcher Certification through International Academy for Emergency Dispatch (IAED), or be certified within six months of commencement of employment
• Current CPR Certification desirable
• Complete and pass the CommsCoach HIRE Dispatcher assessment
  1. ***NOTE*** SNO911 no longer uses PST or CritiCall Dispatcher Exams for cognitive ability assessment.
• Type 40 wpm at 90% accuracy (verified through CommsCoach HIRE assessment).
• Positive attitude and ability to work through rapidly unfolding situations
• Desire to assist police and fire, as well as members of the public who may be in distress
• Desire to work with modern technology with a focus on providing an exceptional customer experience
• Ability to successfully complete the applicant testing process, polygraph, background investigation, psychological exam, and drug screening

Supplemental Information

• Excellent medical through Kaiser Permanente HMO OR Regence Blueshield PPO
• Delta Dental Plan E
• Vision through VSP
• Generous Paid-time-off and paid holidays
  • Recognized Holidays:
    • New Year's Day
    • Martin Luther King Day
    • President's Day
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Veteran's Day
    • Thanksgiving Day
    • Native American Heritage Day
    • Christmas Eve Day
    • Christmas Day
    • New Year's Eve Day
    • Longevity Holiday (awarded annually for employees who reach ten (10) years longevity or more).
  • Less than 48 months of service = 192 hours PTO
  • 48 months of service = 216 hours PTO
  • 108 months of service = 240 hours PTO
  • 156 months of service = 264 hours PTO
  • 204 months of service = 288 hours PTO
  • 252 months of service = 300 hours PTO
  • 288 months of service = 312 hours PTO
  • 336 months of service = 324 hours PTO
• Public Service Loan Forgiveness Program
  • If you are employed by a U.S. federal, state, local, or tribal government or not-for-profit organization, you might be eligible for the Public Service Loan Forgiveness Program.
  • The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
  • Copy and paste this URL to learn more. https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• College Tuition Reimbursement up to $5,000 per year on approved certification training / courses / degree programs.
• WA State Public Safety Employees Retirement System (PSERS), Deferred Compensation AND Def Comp match!
  • Vested in PSERS after 5 years of employment
  • Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
  • Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)