Key Responsibilities

Program Management & Delivery Coordination
• Lead program management activities across technology and data initiatives supporting designated launch brands.
• Maintain integrated plans, milestones, dependencies, risks, and key decisions across participating teams.
• Coordinate activities across CRM, data, analytics, reporting, and platform workstreams.
• Monitor progress against delivery commitments and proactively identify risks to launch timelines.
• Facilitate cross-functional planning, status reviews, and readiness discussions.

Platform Strategy & Integration
• Develop a comprehensive view of technology and data investments supporting launch objectives.
• Connect initiatives across platforms and teams to identify dependencies, overlaps, gaps, and opportunities for synergy.
• Help ensure launch-related capabilities align with broader platform strategies and technology roadmaps.
• Promote reuse, scalability, and consistency across technology and data solutions whenever possible.
• Partner with business and technology leaders to support informed investment and prioritization decisions.

Launch Enablement & Readiness
• Track delivery of launch-critical technology and data capabilities.
• Coordinate readiness activities across participating teams.
• Maintain visibility into capability readiness, deployment plans, and key launch milestones.
• Identify and escalate issues that may impact launch support capabilities.
• Help ensure technology and data teams are aligned around launch objectives and critical delivery dates.

Governance & Executive Communications
• Prepare executive dashboards, status reports, presentations, and leadership updates.
• Consolidate workstream updates into a single integrated view of progress and readiness.
• Facilitate governance forums and leadership reviews.
• Maintain visibility into risks, decisions, dependencies, and action items.
• Translate complex technical and operational information into concise business-focused communications.

Required Qualifications
• Bachelor's degree required.
• 5+ years of experience in program management, PMO, business operations, platform operations, or related roles.
• Experience coordinating complex technology and data initiatives across multiple teams and stakeholders.
• Demonstrated ability to manage integrated plans, milestones, dependencies, and risks.
• Strong executive communication and stakeholder management skills.
• Proven ability to influence and drive alignment in a matrixed environment.
• Strong organizational, analytical, and problem-solving skills.

Preferred Qualifications
• Experience supporting pharmaceutical, biotechnology, healthcare, or life sciences organizations.
• Experience supporting commercial technology platforms, CRM ecosystems, customer engagement solutions, data platforms, or analytics capabilities.
• Experience supporting product launches, launch readiness activities, or launch enablement programs.
• Familiarity with CRM, customer data, reporting, analytics, omnichannel engagement, and commercial operations capabilities.
• Experience working within Agile or Product Operating Model environments.

What Success Looks Like
• Technology and data capabilities required for priority launches are delivered on time and aligned to business needs.
• Dependencies and risks are identified early and managed proactively.
• Leadership has clear visibility into program status, readiness, and key decisions.
• Technology and data investments are coordinated across teams rather than managed in isolation.
• Launch teams are supported by scalable, reusable capabilities that strengthen the commercial platform ecosystem.
• Critical launches are enabled by well-coordinated technology and data solutions that are ready when the business needs them.