Provide day-to-day project and operations management for a potential federal telecommunications transition and support program. Coordinate personnel, schedules, customer actions, inventory validation, transition orders, engineering reviews, cutovers, deliverables, and issue resolution. Serve as a central point of contact for assigned activities, with authority to coordinate organizational resources and responsibility for the quality and timeliness of project work.
Key Responsibilities
- Direct daily workflow across inventory, data, customer-support, ordering, quality, and engineering personnel.
- Translate program priorities into assignments, schedules, milestones, resource requirements, and measurable completion criteria.
- Maintain integrated schedules, production plans, action-item logs, issue logs, risk registers, and deliverable calendars.
- Manage telecommunications orders and changes through research, development, customer approval, submission, provisioning, installation, cutover, disconnect, and closure.
- Coordinate with Government personnel, supported agencies, telecommunications vendors, and other stakeholders.
- Monitor workload, backlog, aging, upcoming cutovers, customer dependencies, and technical barriers.
- Conduct production meetings and support recurring project and program-management reviews.
- Ensure order packages and deliverables receive required technical and quality reviews before submission.
- Coordinate customer meetings, presentation materials, meeting records, and follow-up actions.
- Escalate issues that could prevent scheduled service dates, cutovers, disconnects, or delivery milestones.
- Support transition plans, procedures, handbooks, risk-management activities, and lessons-learned products.
- Provide backup leadership and continuity support for the Program Manager.
Qualifications
- Bachelor's degree in Business Administration, Project Management, Information Technology, Telecommunications, Engineering, or a related discipline required.
- Minimum 5 years of project, program, or operations management experience required.
- Experience coordinating technical and administrative personnel, schedules, deliverables, and customer requirements.
- Demonstrated ability to manage high-volume workflows, competing deadlines, and multiple stakeholder priorities.
- Strong written communication, meeting facilitation, schedule-management, and problem-resolution skills.
- PMP, CAPM, ITIL, or comparable project-management certification preferred.
- U.S. citizenship and the ability to work remotely from an authorized location within CONUS are required. Periodic on-site support at Scott Air Force Base, Illinois, may be required for government-furnished equipment support and other mission needs.
- Must be available and prepared to begin work at the anticipated contract start date of November 6, 2026.
Required Systems, Tools, and Framework Experience
- Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint
- Microsoft Project or comparable scheduling and workflow-management tools
- Telecommunications order-tracking, provisioning, and service-management systems
- Web-based telecommunications service-request and order-entry platforms
- Status dashboards, action trackers, risk registers, and deliverable logs
- Quality assurance and peer-review workflows
- ITIL service-management and change-management concepts
- GSA Enterprise Infrastructure Solutions or comparable telecommunications transition processes
- Configuration and document-management practices
Required Specialized Experience
- Daily management of telecommunications ordering, provisioning, installation, cutover, disconnect, or network-transition activities.
- Coordination among federal customers, telecommunications vendors, engineers, contracting personnel, and service-delivery organizations.
- Management of order pipelines from requirements development through operational acceptance and final closure.
- Knowledge of telecommunications requests, service orders, provisioning documentation, amendments, changes, and discontinue actions.
- Identification of schedule dependencies, resolution of blocked actions, and implementation of recovery plans.
- Customer outreach, meeting facilitation, technical-document coordination, and transition-status reporting.
- Ability to interpret telecommunications inventory, service attributes, customer requirements, and installation milestones.
