Job Description:

Tired of working on the Bench? Want to help keep Ontario's roads safe? Here is a new opportunity to utilize your skills and certification within an office environment. No more weekends in the shop!

Office Hours: Monday to Friday 8:30 am - 5 pm

We are looking for an individual who has any of their 310 certification, and knowledge of repairs and operation of heavy-duty or light duty vehicles, to serve as an Enforcement Auditor in our Smart Vehicle Solutions Division located in Markham, Ontario.

Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America.

Reporting to the Audit Manager, you will be accountable for:

• Act as subject matter experts for NSC11B and SSC standards in vehicle inspections.
• Support Vehicle Inspection Centres and Technicians across Ontario.
• Conduct and document audits of Safety and Emissions Inspection data.
• Analyze documentation and reports.
• Handle program inquiries via audio calls, emails, chats, and video calls.
• Ensure quality and compliance in scheduled audits.
• Assist in developing Standard operating procedures and user guides.
• Perform quality testing on new or updated technology.
• Address complex issues and liaise with departments to resolve concerns.
• Manage performance indicators and achieve response time targets.
• Maintain service levels and work independently or as part of a team.
• Participate in special projects and other duties as needed.

Qualifications

• 310 Certification
• 4+ years of practical experience in an automotive service or advisor role is an asset
• Excellent telephone manner, written, and verbal communication skills
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving, decision-making, and negotiating skills
• Ability to handle challenging situations with composure and empathy
• Capable of multitasking and quickly adapting to new information and procedures
• Strong analytical and mechanical/technical aptitude is an asset

This position is part of our Critical Infrastructure team.

Salary Range: $29.66 - $53.70

This job posting is for a current addition or replacement opportunity within Parsons.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!