Date Posted:
2026-05-08
Country:
United States of America
Location:
US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of 9U.S. Person9 go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
What You Will Do:
This position is in the Commercial Engines Engineering, PW1500G/PW1900G/PW800 (24K) Customer Technical Services team, for an Engineer focused on Hot Section (Combustor, Diffuser, High Pressure Turbine, and Turbine Intermediate Case) hardware.
Our focus is to manage and resolve technical issues for Hot Section hardware to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C9s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. This assignment offers interesting and exciting insight to the engineering support of our airline customers, engine shops, and airframers.
Job requires flexibility and adaptability to rapidly changing requirements and priorities, and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers. This role is ideal for individuals who thrive in a fast-paced, customer-facing environment and enjoy solving complex technical challenges.
Your expertise and dedication will directly contribute to the safety and reliability of our customers9 operations.
What You Will Do:
The PW1500G/PW1900G/PW800 Customer Technical Service Engineer will focus on the specific task requirements as follows:
Collaborate Globally: Interface with commercial airline operators, MRO shops, worldwide P&W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Combustor, Diffuser, High Pressure Turbine and Turbine Intermediate Case hardware.
Coordinate data development with the PW800 program and in-service engineering teams.
Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers.
Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect & Repair (CIR) manuals.
Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput.
Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material.
Interface with Industry Experts: Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions.
Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.
Qualifications You Must Have:
Bachelor9s Degree in Science, Technology, Engineering or Mathematics (STEM) field with minimum 2 years of Engineering experience, or an advanced degree with no experience.
U.S citizenship is required as only U.S. citizens are authorized to access information under this program/contract.
0Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%.
Qualifications We Prefer
Direct knowledge and experience dealing with commercial airline customers & MROs
Working knowledge of PW1500G / PW1900G hot section hardware
Strong communication, interpersonal, time management and organizational skills; with the ability to present in front of others, while dealing with high-pressure situations.
Demonstrated technical leadership in engineering continuous improvement
Excellent judgment and professional maturity with the ability to create positive relationships
Learn More & Apply Now
In addition to transforming the future of flight, we are also transforming how and where we work. We9ve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee9s personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attenda0select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate9s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company9s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
