Req ID: 137987
Region: Americas
Country: USA
State/Province: Texas
City: Richardson
General OverviewFunctional Area: ENG - Engineering
Career Stream: DEV - Process/Test Development
Role: Technical Support 2
SAP Short Name: TS2
Job Title: Process/Test Engineering Support 2
Job Code: TS2-ENG-PROC
Job Level: Band 05
Direct/Indirect Indicator: Indirect
SummaryIncumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the departments goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.
Detailed DescriptionPerforms tasks such as, but not limited to, the following:
- Provides complex technical support for testing integrated L11 rack systems and fully populated server enclosures.
- Sets up and executes tests, diagnostic software, and validation procedures on complete server and network racks.
- Reads and analyzes rack elevation drawings, cable routing maps, and network topologies.
- Assists in the design, setup, and debugging of network test cables and rack-level testing equipment.
- Executes and modifies basic Python scripts to automate rack validation, parse log files, and streamline data collection.
- Deploys firmware updates and updates test bed software across rack components.
Knowledge/Skills/Competencies- Engineering Foundation Competencies.
- Familiarity with the Linux OS environment and basic command-line competency for system configuration and log analysis.
- Solid understanding of networking basics (TCP/IP, VLANs, subnetting, switch configuration, and troubleshooting rack connectivity).
- Basic Python programming skills to run, modify, or debug test automation scripts.
- Exposure to L11 rack integration concepts (handling server nodes, top-of-rack switches, and PDUs).
- Strong knowledge of system-level testing, infrastructure validation, and debugging procedures.
- Ability to read and interpret product specifications, rack layouts, and wiring diagrams.
- Ability to use hand and power tools required for rack assembly.
- Ability to analyze equipment, troubleshoot network or hardware problems, and make appropriate replacements.
- Knowledge of personal computers, Windows applications, and quality standards.
- Ability to effectively communicate with a variety of internal customers.
Physical Demands- Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
- Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
- Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
- Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
Typical Experience- Two to Four years relevant experience
Typical Education- Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
- Educational requirements may vary by geography.
NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
