Lead the strategic vision for AI model operationalization, crafting roadmaps and driving execution across product portfolios, ensuring superior outcomes for healthcare customers through innovation and collaboration.

Transform the customer experience by leading a dynamic team of Solutions Analysts. As a manager, you'll drive operational excellence, foster a culture of continuous improvement, and champion customer satisfaction through innovative service solutions.

Empower a dynamic customer support team to enhance service quality and drive operational excellence. Oversee daily activities, mentor analysts, and implement innovative solutions, ensuring exceptional customer experiences and team development.

Serve as the primary consultant for implementing best practices in EHR systems, optimizing workflows within LTPAC environments, ensuring data integrity, and delivering tailored training to enhance user engagement and adoption success.

Lead efforts to resolve escalated customer issues by coordinating with engineering, product, and support teams. Build processes for escalation management; leverage data to improve customer recovery strategies and outcomes.