Transform media strategies into impactful campaigns by leveraging expertise in paid media planning and execution. Collaborate with diverse clients to optimize budgets and enhance performance across multiple channels, driving measurable results.

Empower users by providing bilingual (English/Spanish) Tier 1 support through various channels. Collaborate with teams to resolve issues, manage accounts, and ensure compliance with SLAs in a fast-paced, remote environment.

Serve as a key escalation point for Tier 1 Help Desk Agents, managing user accounts and application access while ensuring timely incident resolution and operational efficiency in a dynamic, bilingual support environment.

Take ownership of quality assurance across the SDLC, ensuring robust testing and validation of application changes. Collaborate with teams to integrate automated testing and maintain high standards for software releases.

Optimize software solutions by developing, integrating, and supporting applications within an ICAM workstream, ensuring high quality and security standards. Collaborate in CI/CD environments and provide tiered support post-deployment.