Manage a high-volume call center team, driving exceptional service and performance. Lead supervisors and customer service reps, while ensuring compliance and quality. Optimize operations, cultivate a collaborative culture, and enhance customer satisfaction.

Pioneer complex client implementations by leading cross-functional teams, ensuring delivery quality and alignment with strategic objectives while navigating regulatory environments and driving successful program outcomes.

Inspire excellence in information security governance focusing on compliance, risk management, and operational effectiveness. Collaborate with leadership and stakeholders to ensure alignment with health care regulations and client objectives.

Shape healthcare innovation by leading pharmacy testing initiatives to ensure quality delivery of PBM and Medicaid solutions, while collaborating with cross-functional teams to improve member outcomes and drive efficiency.

Champion operational excellence by overseeing mainframe production control and database administration. Ensure seamless service delivery, compliance, and continuous improvement for critical Medicaid systems in a fully remote environment.