Drive client success by managing technical inquiries and escalations, ensuring seamless integration of Fiserv solutions for large utility clients. Collaborate with cross-functional teams to enhance bill presentment and payment experiences.

Lead a team of Account Managers to enhance client relationships, drive service excellence, and improve operational outcomes for large and mid-tier clients, ensuring strategic alignment and measurable growth in the financial services sector.

Lead and optimize client engagement strategies, enhancing service outcomes and operational performance for large and mid-tier clients. Drive team development and strengthen relationships to support revenue growth and client satisfaction.

Contribute to financial integrity by preparing complex journal entries, conducting reconciliations, and ensuring GAAP compliance. Collaborate with teams to enhance reporting and operational efficiency in a dynamic environment.

Optimize financial processes by preparing complex journal entries, conducting reconciliations, and ensuring GAAP compliance. Collaborate with teams to enhance reporting accuracy and operational efficiency while supporting audits and internal controls.