Champion exceptional customer care by leading enablement strategies that elevate team performance and learning initiatives, leveraging technology and analytics to drive quality, engagement, and operational excellence across diverse environments.

Accelerate our growth by leading the design and implementation of a high-performance Search Platform, driving relevance and availability strategies that enhance customer experience and optimize order fulfillment across all channels.

Champion the technical direction of a robust Search Platform, leading design and implementation of the indexing pipeline and query-serving stack, driving enhancements in relevance strategy, and ensuring operational excellence in search architecture.