Lead the strategic management of case operations within juvenile detention facilities. Ensure effective coordination, support services, and compliance with regulatory requirements to foster positive outcomes for at-risk youth.

Elevate the Family Independence Administration's service delivery by managing the Benefits Access Center operations, directing case management teams, ensuring compliance with public assistance regulations, and fostering staff development for optimal client support.

Transform public assistance services by managing diverse programs and staff, overseeing case management operations, and driving initiatives for increased self-sufficiency among clients in various community-centric Job Centers.

Lead the charge in providing critical support and supervision for crossover youth, managing staff and ensuring effective collaboration with agencies to improve youth outcomes in detention and community settings.

Discover and enhance data integrity for agency programs, leading research, statistical analysis, and project management to optimize landlord-client relations and payment accuracy, while coordinating cross-agency initiatives for improved outcomes.