Pioneer innovative customer service strategies while leading daily operations and performance enhancements for a high-volume healthcare call center. Collaborate with stakeholders to optimize service delivery and empower staff excellence.

Support our Employment Law Unit by leading disciplinary processes, drafting legal documents, and mediating cases. Collaborate with staff and union representatives to advocate for fair resolutions in alignment with public health objectives.

Shape the future of housing policy by leading strategic initiatives, advising senior leaders, and representing the Office. Drive innovative solutions to address New York City's housing affordability crisis through collaborative efforts and comprehensive research.