Innovate IT automation and monitoring processes to enhance Public Safety systems. Lead the deployment, configuration, and support of critical incident management tools, ensuring seamless operations and compliance with ITIL standards.

Champion IT automation and monitoring strategies, ensuring optimal performance and reliability of Public Safety systems. Coordinate critical upgrades, troubleshoot incidents, and support infrastructure management in a fast-paced environment.

Drive impactful change by supervising staff in assessing domestic violence service referrals, ensuring effective crisis resolution and seamless service delivery across community partnerships. Enhance training and program evaluation for optimal operations.

Lead mediation efforts to resolve human rights complaints, ensuring high-quality service delivery and effective case management. Collaborate with parties and analyze cases in a high-volume setting to promote fair and efficient resolutions.

Drive meaningful change by managing mediation processes for human rights complaints. Collaborate with diverse stakeholders to facilitate resolutions and enhance access to justice, while ensuring compliance with the New York City Human Rights Law.