Manage a cross-functional team to shape innovative, customer-centric servicing solutions, driving business transformation and leveraging technology to enhance customer experiences in a fast-paced environment.

Transform data into strategic assets by leading cross-functional teams to develop consumer credit bureau products that enhance Capital One’s competitive edge and deliver superior customer experiences.

Optimize multilingual communication by ensuring accurate Spanish translations. Leverage linguistic expertise and process management to deliver culturally relevant content for U.S. Spanish-speaking customers, driving operational excellence.

Lead product management initiatives in case servicing, driving innovative solutions, managing stakeholders, and leveraging technology for exceptional customer experiences in a digital-first environment.

Shape the future of servicing experiences by leading product strategy, collaborating across teams, and driving innovative solutions for customer needs in a dynamic, digital-first environment.