Lead the charge in crafting innovative, personalized digital member experiences by managing the real-time personalization roadmap, optimizing strategies, and leveraging predictive insights across multiple channels to enhance engagement and satisfaction.

Unlock member experiences by leading real-time personalization roadmaps, leveraging predictive insights, and collaborating with cross-functional teams to achieve measurable outcomes across web and mobile platforms.

Oversee the strategic configuration of complex business solutions and projects, ensuring alignment with performance goals. Leverage expertise in Facets to drive processes, mentor teams, and enhance communication between IT and business stakeholders.

Optimize business configuration solutions by overseeing vendor projects, providing domain expertise, and ensuring quality assurance. Lead cross-functional teams, analyze complex requirements, and drive process improvements in a hybrid work environment.

Transform business outcomes by overseeing complex project configurations, collaborating with IT and vendors to ensure solutions meet performance metrics and analyzing requirements to optimize healthcare application delivery.