Transform member experiences by developing and managing end-to-end journey maps, driving insights and improvements across digital, marketing, and operational sectors, fostering cross-functional collaboration to enhance healthcare service quality.

Shape the future of member experiences by managing integrated journey maps, collaborating with cross-functional teams to optimize customer interactions and drive business transformations within the healthcare industry.

Lead a clinical coding team in reviewing hospital claims for compliance, ensuring appropriate coding practices and medical necessity. Collaborate with cross-functional teams to drive quality care through effective audits and training.

Transform business strategies by leading high-impact initiatives, driving alignment across functions, and delivering insights to enhance performance and growth within the Middle Market and Small Business sectors.

Shape the future of strategic planning by leading initiatives that enhance performance and align cross-functional teams. Drive growth, manage risks, and deliver insights to senior leadership while fostering a collaborative workplace culture.