Bringing smiles is what we do at TTEC… for you and the customer. As a Solution Architect working remotely in the US, you’ll be a part of creating and delivering amazing client solutions while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking to make an impact supporting a high-performing team in a global enterprise? As a Solution Architect, you will be working with the Sales Team, Sales Engineering, Subject Matter Experts, and other Solution Architects to design and develop TTEC solutions that meet client requirements in the pursuit of new business. You will leverage tools and processes to gather and ratify cost inputs for each solution design. Contribution to RFP responses, proposals and client pitches with persuasively written solution overviews, among other response assets, are essential. In this role, you will develop a deep knowledge of TTEC services, capabilities and products across the entire organization and work to bring them together in compelling solution design for our existing and new logo sales efforts.

You'll report to a Senior Advisor, Solutioning Architecture. You will help contribute to the success of the business by creating solutions and being in close partnership with the Proposal and Sales colleagues to win new business and drive growth.

During a Typical Day, You’ll

Understand buyer requirements and translate them into a detailed, compelling solution offering, implementation approach, solution overview, and cost estimate by leveraging TTEC processes, governance framework and using the right collection of offerings from TTEC and its internal partner network
Work in partnership with the sales team to design a solution that aligns to the value proposition (business outcomes and business case)
Coordinate and lead all solution design inputs from across all TTEC stakeholders and work with pricing to develop a commercial offer
Identify when it’s appropriate to incorporate emerging TTEC products and capabilities to differentiate solutions in a way that delivers measurable business outcomes for the client
Understand and articulate all details and specifications of the proposed solution with the ability to back it with proof points, facts, and figures
Interface with the delivery and operational organizations to ensure effective solution design, collaborate on clear solution assumptions, and determine appropriate solution inputs that both meet the client and TTEC requirements
Follow TTEC processes and use developed toolsets (Asana, Qvidian, excel, word, .ppt) in a highly effective manner
Contribute to pitch decks, client presentations, the development of Statements of Work on winning opportunities, and client-facing sales proposals and presentations
This could include a request for proposal responses, online proposal submissions, and other client-specific formats

What You Bring to the Role

Thorough knowledge of the BPO industry
Self-motivated and able to manage autonomously to multiple deadlines
Strong communication skills with internal stakeholders and customers
Ability to work remotely and collaborate effectively up, down and across the organization
Understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques to develop and promote business

What You Can Expect

An annual incentive program
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses

The anticipated range is $95,000 - $105,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Location/Division:

Englewood, CO, USA

Job Requisition:

03PUM-en

Work From Home:

Yes

Average Compensation: $120,350

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