Description

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

Strong track record of providing excellent work/life balance
Comprehensive benefits package and competitive compensation
Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you’ll be doing:

The Clinical Command Center Director will lead a team of virtual nurses responsible for providing 24/7 virtual nursing care to patients. The Clinical Command Center Director plays a key role in driving and accelerating development of SCP Health's Hospital at Home Service Line. The Director will be responsible for helping establish and scale SCP Health's Clinical Command Center and will serve as a key operating and business leader for Hospital at Home helping drive clinical quality, operational execution, and sustainable financial performance. Day-to-day responsibilities will include:

Developing and leading a high-functioning, high-performing nursing team by role modeling SCP Values, and by fostering teamwork and inter-professional collaboration.
Supervising all Clinical Command Center nursing processes including Clinical Command Center nursing education, labor management, and nursing performance improvement.
Validating nursing competency and regularly providing real time feedback to nursing staff on performance, productivity, and professional development. Providing coaching, mentorship, and, as needed, performance improvements plans for individual nurses.
Overseeing daily nursing operations and staffing (including schedules and timekeeping). Defining nurse schedules and responsibilities with special attention to ensuring coverage models efficiently utilize resources and provide sufficient coverage for active patients and new patient intake.
Ensuring Clinical Command Center nurses are delivering evidence-based care, utilizing applicable workflows, protocols, and standards, and are incorporating current nursing research findings.
Ensuring patient records have timely, complete, and accurate documentation and coaching staff if there are gaps.
Serving as an escalation point for clinical decision-making. Monitoring and reporting safety events and participating in root cause analysis. Routinely monitoring and following up on events entered in the Performance Improvement Log (PIL)
Serving as the point of contact for escalations to track cross-department, cross-process, or cross-service issues and facilitating closure through coordination of appropriate resources, both internal and external
Building strong working relationships with Physicians, Service Coordinators, Network Service Providers, and members of the referring clients clinical teams. Collaborating with all partners to optimize workflows and deliver exceptional patient care.
Partnering with the Clinical Command Center Medical Director(s), SVP of Innovation, and President of Value-Based Care on program execution, operational procedures, financial performance, and outcomes monitoring in support of exceptional, safe care delivery and business sustainability. Providing nursing input and presence at meetings regarding issues, care model/workflow opportunities, and new use cases (e.g., oncology)
Supporting financial, operational, and outcome metrics forecasting and reporting
As needed participating directly in patient care
As needed partnering with Human Resources and SCP Staffing Operations to recruit, hire, and onboard new nursing team members.
Potentially supervising other non-physician and non-nursing clinical and non-clinical resources (e.g. Pharmacy Technicians, Care Coordinators) who support clinical command center operations.

What we are looking for:

Active Registered Nurse License, MSN preferred
Active Basic Life Support (BLS) certification
10-15 years of experience in specialty fields such as acute care, medical/surgical, home-based care, oncology, or geriatrics
Minimum of three (3) years progressive responsibility supervising, leading, coaching, and mentoring
Nursing leadership certifications desirable
Experience with telemedicine and home-based care desirable
Knowledge and proficiency with Electronic Medical Records as well as demonstrated comfort with technology and ability to integrate into patient care processes
Independent self-starter and creative problem solver with a high level of interpersonal, problem solving, and analytical skills
Forward thinking with ability to think flexibly and adapt to a variety of unique settings
Experienced in change management and conflict resolution
Demonstrated excellence with provider, patient, and family relations and communications
Excellent written and verbal communication skills
Strong managerial skills and demonstrated ability to lead a clinical team in a collaborative and communicative environment.
Demonstrated ability to facilitate and lead workgroups and projects
Demonstrated ability to effectively plan and manage the utilization of resources
Demonstrated excellence in clinical practice, patient care delivery, and evidence-based practice
Knowledge of and dedication to patient safety, quality improvement, and risk management

SCP Health and its affiliated companies (collectively, SCP Health) require applicants for specific positions, such as those onsite at a client company/healthcare facility or affiliate to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health's vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment for onsite positions at a client company/healthcare facility. SCP health will consider religious and/or medical/disability accommodation and other legally required exemption request as required by applicable law.

Average Compensation: $141,627

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