Who We Are

Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas, Bitcoin mining operations in central Texas, and electrical switchgear engineering and fabrication operations in Denver, Colorado.

Riot is actively expanding and improving its Bitcoin mining operations through innovation, expansion, and procurement, including large-scale expansion of its Texas-based mining and hosting facilities. We’re building a world-class team. Join us as we empower the future of work!

Key attributes we are looking for

You are interested in Bitcoin and being involved in the sector. You are creative, innovative, and strive to improve organizational efficiency. You have strong communication skills and can multi-task. You identify problems and solve them. You take initiative, you are self-sufficient and you are detail focused.

About the Role

We are looking to add a Systems Administrator to our growing IT Department. As a Senior IT Technician, you will be responsible for installing, maintaining and repairing hardware and software components of our organization. This position will work closely with IT leadership to expand and improve the departments operational efficiency.

Essential Functions:

Serve as an escalation contact for more complex or sensitive technology challenges
Ensure all security standards to be compliant with the company security polices
Manage systems and Data access to company users
Administration of Azure AD and AWS
Perform site surveys and data analysis during M&A’s
Manage backup and recovery including Disaster Recovery Planning
Asset management – including Hardware lifecycle management and SW licensing
Ensure IT controls are aligned with audit compliance guidelines
Assist in the creation and implementation of department documentation that is accessible to users and easy to understand
Contribute to creating and maintaining documentation for a knowledge base and self-service portal
Partner with the IT Manager to determine future company technology gaps and best practices for implementing new technologies
Act as a senior resource to the Help Desk Team

Qualifications

5+ years’ experience with Windows and MacOS workstation support and security
5+ years’ experience with Service Management tools (ServiceNow, Zendesk, etc.), SLAs (measurement, reporting), Incident, Change, Asset, Problem Management
Experience with Windows and/or Linux server administration required
Experience with Cloud Infrastructure (AWS, Azure) and virtual desktop (VDI) required
Strong understanding of SOX Compliance and IT General Controls
Strong teamwork and communication skills
Strong troubleshooting and problem-solving skills
Willingness to mentor and coach junior members of IT team
Interest in learning new tech and trying new methods and processes

Education and Experience

Bachelor preferred in computer science or equal amount of years in experience.
5+ years of experience in an IT Support role is required, 2+ years of experience in a senior level role is preferred.
Advanced networking knowledge
Professional certifications are a plus (Microsoft Certified IT Professional).

Average Compensation: $125,000

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