Job Details

Description

IT Operations Leader (IT Director)

IT Operations Leader (IT Director) is responsible for organizing, planning, and executing IT projects and delivering IT operations. This team is responsible for cloud, network, server, and daily operations of IT in a fast-paced, evolving environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

Responsible for all technology-related system integrations across different software platforms and systems.
Supporting senior Director of IT in all regulated and internal compliance requirements PCI, EMV.
Maintain infrastructure systems, disaster recovery, and systems/network security with the systems engineering team.
Responsible for Disaster Recovery and Business Continuity initiatives.
Lead day-to-day IT operations with the service desk team and cross-functional team members.
Facilitates IT security audits and or investigations.
Hands-on knowledge of PDI Enterprise, NCR RPOS, and modules
Seek new opportunities, methods, trends, capabilities, and products to provide world-class support to retail sites and team members.
Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Ensure operational requirements and coordinate with system requirements for future growth and strategy to align with highly available applications and systems.
Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Planning, Training, and standardizing service delivery to the retail sites and operations team members while supporting a highly available technology infrastructure.
Consistently leading by example, be a role model and change agent for your associates and the larger technology team.
Manages the implementation of software solutions across various functional areas, including, but not limited to, Point-of-Sale (POS), ticketing, inventory management, finance, project management, and general business administration software.

Knowledge, Skills, and Abilities:

Strong analytical skills
Proven ability to maintain good working relationships with stakeholders, including senior leaders, in a fast-paced environment.
Highly proficient in articulating support strategy and benefits DMs, RMs, and other stakeholders
Experience dealing with multiple priorities and deadlines / proven ability to meet demanding deadlines.
Ability to respond in emergencies to avoid imminent danger to self and others. Responsible, dependable, and flexible in scheduling
Ensures the following quality services for technology facilitated by Parker’s Kitchen
Knowledge management
Incident & Problem Management
Root cause analysis
IT Change Management

EDUCATION AND REQUIREMENTS

Required:

Post-secondary education in Computer Science, Information Technology, Information Systems, Business Administration, or equivalent
PMP, CAPM, PPM, or Project+ certifications preferred.
8+ years of experience in multi-location C-Store operations
Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects.
In-depth knowledge of PDI and NCR RPOS Systems.
Knowledge of Hyper-Converged (Nutanix), Cloud (AWS/Azure), and Cisco platforms.

TRAVEL

Travel required, primarily local. Some overnight travel required (<40%)

PHYSICAL REQUIREMENTS

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.

Parker’s Companies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Average Compensation: $126,818

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