We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

L.L.Bean is currently searching for a Retail Associate Store Manager - Head of Operations & Productivity to join our team in our Wareham Crossing Outlet store located in Wareham, MA.

This highly important role assists the Outlet Store Manager in providing leadership and direction to Outlet store team to achieve store goals and corporate and division strategies. Primarily responsible for the Operational and Productivity function of the store (product receiving, processing, replenishment & display). Provides a sales floor focus that drives sales by delivering world class service. Models and communicates core values and retail strategies to store staff, and leads visual merchandising standards.

Assists the Outlet Store Manager in providing leadership and direction to Outlet store team to achieve store goals and corporate and division strategies. Provides a sales floor focus that drives sales by delivering world class service. Models and communicates core values and retail strategies to store staff. Establishes visual merchandising standards. Oversees product receiving, processing, replenishment & display.

Responsibilities:

Operations Leadership (primary):

Manages the processing of the shipment, replenishment teams and price change teams

Manages the Omni Channel, Service Hub & Back of House organization and processes

Oversees the accuracy and delivery of the Store Transfer process

Creates and manages the supply orders and is the Facilities & Maintenance Lead

Manages the Loss Prevention process in partnership with the Store Manager

Delivers Ops Communications both in-store and via Zipline

Delivers legendary world-class customer service and ensures staff does the same

Working with the Store Manager and Associate Store manager, contributes to the recruitment and hiring of employees for areas of coverage

Addresses employee issues/conflicts and provide input, feedback and coaching

Trains and develops employees, recognizing achievements

Actively drives and promotes the Learn, Try, Buy and Enjoy experience

Leads and executes compliance with Loss Prevention policies and procedures

Total Store Management (in partnership with the Store Manager):

Assists the Store Manager in holding the store team and self accountable for executing corporate and divisional strategies and directives including merchandising, loss prevention, safety, operations and human resources, through consistent follow-up, feedback and clear communication of objectives.

Motivates and inspires store team to achieve and exceed goals through analyzing processes and problem solving.

Ensures all store performance management processes and policies are adhered to.

Assists in establishing store priorities to ensure maximum productivity and customer service goal are achieved daily.

Fosters positive and productive working relationships with VP/Unit Leader, District Manager, Home Office and all other areas of the company. Assists with projects and provides feedback as needed.

Provides Manager of the Day coverage.

Makes employment decisions/recommendations.

Establishes performance objectives, assigns and directs work, monitors work and appraises performance.

Coaches and develops employees in job related skills through work assignment, direct training and regular feedback, both positive and negative.

Administers/recommends wages and salaries.

Resolves routine personnel problems following company policies and procedures.

Assists employees in identifying personal development needs and assessing available resources.

Communicates company policies and procedures.

Monitors and adjusts staffing levels to meet work requirements.

Prepares, maintains and updates personnel records.

Reduces work related injuries and illnesses and associated lost work time.

Facilitates on-boarding of new employees.

Oversees Front-of-House operations, visual merchandising, floor sets and store presentation.

Establishes and implements Front-of-House standards.

Contributes to seasonal direction; works with visual team to design & deploy signage and holiday promotions displays.

Provides direct service and assistance to store customers.

Promotes and models GUIDE program.

Monitors product turnover; employs markdown strategies.

Accountable for scheduling staff, the largest single expense in store. Optimizes staffing levels so as to best meet business needs.

Monitors physical inventory.

Contributes to Peak planning and holiday/sale-of-the-day directives.

Contributes to budget planning & forecasting of payroll.

Ensures safety and maintenance are executed to comply with Loss Prevention & OHSA standards, as well as the Safety & Wellness core value.

Performs additional related duties as requested.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: 2-Year Associates Degree

Years of Experience: 2+

Skills and Qualifications:

Strong store merchandising skills

Sound customer service skills

Working knowledge of retail store operations, policies & procedures

Analytical focus & demonstrated problem-solving skills

Ability to multitask

Strong time management & prioritization skills

Planning and budgeting experience

Strong computer and systems knowledge (Word, Excel, PowerPoint, registers and back-of-house systems)

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.

Average Compensation: $122,777

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