We’re looking for a Senior People Business Partner for our Go-to-Market organization — you’ll support leadership, managers, and individual contributors within the Sales, Finance, Marketing, and People teams in pursuit of their best work. This means partnering with coaches (our term for managers) to build high-performing teams while contributing to strategic initiatives that undergird our culture and values.

We're looking for candidates who live in UTC-5 (East Coast US) and UTC-7 (as far as San Francisco) time zones.

What You'll Do:

You’ll provide strategic partnership and leadership to coaches (managers) and executives in order to drive the needs of the business forward. This includes developing programs that focus on retention, engagement, recognition, and performance management.
You’ll analyze and identify trends in qualitative and quantitative people-related data (including engagement surveys, off-boarding and onboarding surveys, pulse surveys, etc.) to monitor and improve organizational health and recommend new initiatives.
You will help your leaders build high-performing teams, nurture a culture of feedback, and shepherd them through twice-a-year performance review cycle process (we use Lattice).
You’ll be a coach to our coaches, helping them through difficult conversations, performance concerns, terminations, headcount planning, and career development discussions with their direct reports. You will approach all of these discussions through a lens of diversity, equity, and inclusion.
You will partner with the leaders on the people team to customize team learning and development programs and deploy existing training focused on culture, company best practices, and career progression.

About You

You have outstanding communication skills and know how to adapt to various situations and audiences. You can handle difficult situations/conversations with poise, professionalism, and empathy. You have no issue holding a “room” when needed and running presentations with a data-centered approach.
You understand and have experienced scale and growth within business functions (finance/sales/marketing/revops/people) and can handle the ambiguity and priority shifting that can sometimes go with that.
You’re excited when you see companies prioritizing DEI initiatives. You know that DEI work is an ongoing, evolving process, and feel passionate about infusing DEI into people processes.
You are tech-savvy and have demonstrated analytical and problem-solving skills, with the ability to analyze data, understand trends, and develop recommendations for action. You are comfortable with formulas and functions in Excel / Google Sheets.
You have broad experience managing various employee relations situations in the US and worldwide. You have experience coaching first-time managers and more senior leaders (and you love doing it!).
You believe remote teams are the future of work. It’s a bonus if you have experience working with remote teams and have some idea of what policies and training help them succeed most.
To ensure sufficient overlap with your teammates, we're looking for candidates who live in UTC-5 (East Coast US) and UTC-7 (as far as San Francisco) time zones.

Who You'll Work With

Leah Knobler, VP of People — you’ll report to Leah who oversees the People function.
Allison Forbes — our Sr. People Business Partner to Experience Org (Engineering, Product Design, Product Management, Customers)
Andrea Kayal — Chief Revenue Officer, Andrea just recently joined the team and oversees Sales and Marketing.
Shawna Fisher — Chief Financial Officer, Shawna oversees Finance and Business Ops.
Help Scout Coaches such as Eli Overbey and Jenny Rush.

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

The salary range for this role is $149,000-$161,000.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines:

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.

At this time we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway. We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal-opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 150+ people in 125 cities worldwide.

To learn more about who we are, visit the About page.

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