At Beyond Identity, product documentation is a strategic function that isn’t just about educating our users after they become customers. Rather it is a source of differentiation that can influence, engage and delight customers along the entire journey from prospect discovery and education to accelerating implementation and preventing issues before they arise. If that sounds like the organization you want to help create, we want to hear from you.

Beyond Identity is looking for a Technical Writer to join the product team as the sole product documentation person, and to define our approach and standard. In this role you will collaborate cross functionally to drive understanding of how customers can use and get the most value from the Beyond Identity passwordless and access management platform.

Responsibilities:

Establish documentation process and principles across product teams
Build and maintain our public-facing documentation site
Collaborate with product managers, developers, and other stakeholders to understand complex product details
Write quick-start guides for our target personas of workforce users, system administrators, and developers to simplify onboarding
Collaborate with support engineers to design our public-facing knowledge base; author and review articles
Publish weekly release notes with information on product updates, releases and fixes from our product managers
Learn and test the product, API, and its documentation for accuracy and consistency
Contribute to feature-naming work; ensure terminology is clear and tone is conversational and professional
Develop and implement a style guide that optimizes usability/readability, context sensitivity, maintainability and SEO
Work with engineering and support to provide effective error messages following API status codes to facilitate customers’ help desks and our technical support team
Collaborate with engineering to create code samples to accelerate the integration process for customers

Qualifications:

If based in the New York area, willing to work from our NYC headquarters on Wednesday's
5+ years of B2B software product documentation experience
Proficient in HTML and Markdown and/or familiarity with different tooling options like Readme or Docusaurus for documentation
Excellent written communications skills for technical audiences
Comfortable explaining complex concepts in layman's terms
Deep understanding and experience with task-based and progressive disclosure documentation principles
Excellent grasp of document formatting and graphics handling of images, videos, graphs, and tables.
Advocate for Agile development methodologies
Experience at and thrive in a startup or early-stage environment
Team player who is self-motivated and comfortable working independently
Detail oriented
Bonus: Experience writing for identity access management and/or security-focused technical products
Bonus: Experience writing for PLG SaaS companies

Beyond Identity, Inc. is committed to fair and equitable compensation practices. For applicants in New York, NY, the salary range is $100,000 - $150,000 per year + equity+ benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states.

Beyond Identity Inc. is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

About Company

Beyond Identity is fundamentally changing how the world logs in with a groundbreaking invisible, un-phishable MFA platform that provides the most secure and frictionless authentication on the planet. We stop ransomware and account takeover attacks in their tracks and dramatically improve the user experience. Beyond Identity’s state-of-the-art platform eliminates passwords and other phishable factors, enabling organizations to confidently validate users’ identities. The solution ensures users log in from authorized devices, and that the device meets the security policy requirements during login and continuously after that. Our revolutionary approach empowers zero trust by cryptographically binding the user’s identity to their device and analyzing hundreds of risk signals on an ongoing basis. The company’s advanced risk policy engine enables organizations to implement foundationally secure authentication and utilize risk signals for protection, rather than just for detection and response. For more information on why Intuit, Snowflake, and Roblox use Beyond Identity.

Average Compensation: $136,428

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