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    Mark Heidelberg

    Colorado Springs, Colorado

    VoIP Support Engineer

    Premiere Global Services

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    People I've Reported To

    People I've Worked With

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    Where I've Worked
    W

    Oct 2005 – Oct 2008

    Tier 3 Technical Support Representative

    WOW! Internet and Cable
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    W

    Oct 2005 – Jun 2008

    Tier 2 Technical Support Representative

    WOW! Internet and Cable
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    Dec 2003 – Oct 2005

    Customer Service Representative

    Hewlett-Packard
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    B

    Dec 2001 – Jan 2003

    Administrative Assistant / Post-Closing Specialist

    Bridgespan Title Company
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    U

    Oct 1995 – Aug 2001

    Aviation Machinists Mate (E-5) / Naval Aircrew

    United States Navy
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    Oct 2008 – Present

    VoIP Support Engineer

    Premiere Global Services
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    Where I've Studied

    BS, Information Technology

    University of Phoenix

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