Etiquette Archives | Ladders

Articles about Etiquette


How to say no without feeling guilty: 6 secrets from experts

Being “too nice” can cause legit problems. So how do you say no without feeling guilty? Experts and research have answers.


Email is the most effective tool you are not using

With so many other forms of communication available, email may seem like the archaic tool from the Internet’s dark ages. But it's essential to do it right.

The Future of Work

This AI spies on your contacts and writes emails to them

A new email plugin called Crystal made accurate judgments on one reporter's email style. It can help people navigate tone and content with strangers.

Office Life

Here’s how to stay on the right side of office chat etiquette

While every person and workplace is different, here's what to keep in mind when using your office chat so you don't offend or annoy your coworkers.


Here’s how to avoid catching a bad mood from your coworker

New research argues that moods — both good and bad — are contagious. Here are some tips on how to avoid a bad mood just because your coworker has one.

Office Life

How to handle business lunch etiquette

Ladders sat down with Patricia Napier Fitzpatrick, who runs the Etiquette School of New York, to talk about how we should handle ourselves when we are eating in a business setting.


No, you don’t need a personal brand

When it comes to career lingo, no phrase has gotten more buzz over the past several years than personal branding. You don't need it. Here's why.

Office Life

6 ways to make your business emails stand out

A great email could land you a job, but a bad one has the potential to annoy the recipient and/or jeopardize your career. Here's how to craft one that gets your message across effectively while keeping both your job and the recipient in mind.

Office Life

7 tips from an etiquette coach for nailing your job interview

Patricia Napier Fitzpatrick runs The Etiquette School of New York where she coaches her clients on everything from body language to table manners. Ladders spoke with Patricia about tips that can help improve your chances of nailing your next big job interview.

office life

Here’s why you shouldn’t use smiley face emojis in work emails

A smiley is not a smile.

levelling up

4 ways to hold people’s attention at networking events

Be a resource for others.

office life

How to survive an office birthday celebration

Ditch the afternoon cupcakes and try something new.

Business Travel

Aggressive shoeless feet on airplane traumatize fellow travelers

"The left foot reached over and opened a window."


8 fascinating facts about job interviews in China

Pro tip: Avoid Ghost Month

Technology at Work

3 excruciating email blunders we never recover from

Never use email if you can avoid it.


6 ways to be an all-star in every meeting

Here's how to shine.

Technology at Work

We waste 17 hours every week on pointless work email

Three hours a day on email is no way to live.

Office Life

How do you tell a coworker he smells bad?

"You've had a noticeable odor lately."

Office Culture

How do you socialize with coworkers if you can’t drink?

Being sober won't hold you back.

The Whole Human

Smelly foods, fingernail clippings, and why we need manners at work

We spoke to an etiquette expert about what not to do.

Office Culture

Team-building with firearms and archery? It’s a thing.

It's all fun and games until you get to the firearms.

Science of Work

How to navigate office politics, according to a trauma expert

Office politics can be draining. Here's how to stay sane and productive.

the whole human

I wear the same outfit every day, and it makes me a better leader

'The more work I have to do, the less I want to think about what I am wearing.'

Science of Work

How I turn my shyness into strength at work

Don't try to fight it.

How the digital skills gap is hurting your job hunt

The only way to stay competitive in today's job market is to constantly be learning.

New Year’s Resolutions Super Successful People Make

Ditch the tired resolutions and make one that will improve your career.

5 Tricks for Running Effective Meetings

Make each minute count during your next business meeting by applying these simple rules.

Could your writing get you fired?

6 reasons your boss won’t tolerate bad writing skills.

Mind your manners: Interview etiquette for a mealtime meeting

Ace any interview in a restaurant setting by practicing proper decorum.

Resume, meet Technology: Making your resume format machine-friendly

How to format a resume so that the software recruiters use to store resumes doesn’t garble your document – and your chances.

Social Media Boot Camp: Job Search Edition

Leverage social media to advance your career and kick your job search up a notch.

Job-Search Fumbles That Will Cost You the Game

Don’t get penalized for these errors this job-hunt season.

Personal Technology: A Lesson in Office Etiquette

With new technology comes a new set of workplace etiquette rules.

Job Application Checklist for the Recent Grad

Follow these best practices to ensure your job application bypasses the job-search black hole.

Not a time to vent: How to resign gracefully

Congratulations on landing the job offer you wanted!

Can Tweeting Get You Fired?

There has been a lot of #TwitterBacklash in the past few years.

How to Write a Thank-You Note When You Didn’t Get the Job

Test the letter you send after you didn't get the job to make sure it's gracious enough to build bridges.

How To

The letter to write when you don’t get the job

Don't get mad. Get gracious. A follow-up letter after you don't get the job is so rare, you will stand out and it may lead to another job.

Alumni Networking Rules

Leverage your alumni association to find and win a job, but know the rules about what is and isn't fair play.

Persistent or Annoying?

There's a fine line between enthusiastic and just plain irritating.

How to Follow Up a Resume Submission

How soon is too soon to send an e-mail or make a phone call?

Are Video Resumes Ready for Their Closeup?

Video is one way to stand out, but so is networking, researching the company and writing directly to the right person.

How I Spent My Unemployment

Here are six ways to show recruiters that you’ve made productive use of that period between jobs.

Searching While Employed: Play It Safe

Making a job switch requires balancing ambition and savvy.

Interview Etiquette: Lessons from a First Date

You’ve heard the analogy: An interview is like going on a first date.

E-mail Etiquette

Face time still counts.

How to Overcome Age-Based Excuses

Focus on the future — not the past — to overcome the age-based excuses mature job seekers often tell themselves.

Mind Your Social Netiquette

Your manners and etiquette matter online in social networks.

A Little Help from Your Friend (Requests)

Steps to begin using social networks in your job search.

Proper Job Search Etiquette Starts During the Holidays

Contrary to popular belief, "the holidays” are actually a golden time to look for a job.