Vice President, Customer Success Jobs

As a Vice President of Customer Success, your role involves driving customer success outcomes, influencing future lifetime value, streamlining the customer success process, and driving new business growth through greater advocacy and reference-ability. Leaders in this role are unique because they understand how to work with customers to ensure they realize a significant return on their investment.

Why Vice President, Customer Success Roles?

Working in a VP, Customer Success role, you will have the opportunity to be a part of a highly critical team where your efforts significantly impact the company's growth and value to customers. With our extensive and exclusive listings, finding your next role is made simpler.

Remote

caret down

Compensation

caret down

Position Level

caret down

Industries

caret down

Locations

caret down

More

2
caret down

$250K *

The VP of Sales and Customer Success at Oceans will oversee sales and customer success teams to drive revenue growth and reduce churn. This role involves managing and upskilling teams, enhancing infra...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Business Services

$130K - $173K *

The Manager of Enterprise Customer Success will lead a team of six high-performing Enterprise Customer Success Managers, focusing on driving customer satisfaction, retention, and product adoption amon...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

The Senior Manager of Customer Success Operations will be responsible for optimizing processes and driving productivity within the Customer Success team. This role involves developing tools, streamlin...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $105K *

The Customer Success Manager at HealthJoy will lead a designated book of business composed of mid-market customers, focusing on driving customer retention and growth. This role involves building stron...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$105K - $150K *

The Manager, Customer Success will oversee a team of Customer Success Managers, ensuring they deliver exceptional experiences and drive value for customers using the ServiceTitan product suite. This r...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

The Enterprise Customer Success Manager is responsible for proactive engagement with strategic customers to ensure optimal value realization from Verato's solutions. This role involves driving custome...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $100K *

The Customer Success Manager at Luma Health will serve as a trusted advisor to strategic healthcare clients, ensuring they derive maximum value from the company's products and services. This role invo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $150K *

The Director of Customer Success will lead and empower regional Customer Success teams, ensuring customer satisfaction and success through effective enablement and operationalization of Cyera's data s...

US-AnywhereRemote

2 weeks ago

  •     Information Technology

$70K - $120K *

The Customer Success Manager at NRC Health is responsible for building strong relationships with healthcare organizations to enhance customer loyalty and retention. This role involves strategizing cus...

US-AnywhereRemote

1 month ago

  •     Healthcare

$131K - $154K *

The Customer Success Operations Manager at Gladly will be responsible for building and optimizing internal processes to enhance sales efficiency and drive revenue growth. This role involves collaborat...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $110K *

The Customer Success Manager at Kustomer is responsible for managing the end-to-end customer relationship post-sale, ensuring clients achieve value from the platform. This role involves overseeing onb...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

The Vice President - Client Services is responsible for overseeing client relations, operational effectiveness, and revenue generation while ensuring client satisfaction and retention. This role invol...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $125K *

The Customer Success Manager for Mid-Market at Affinity will focus on driving renewals and upsell opportunities while advocating for clients' needs. This role requires collaboration with sales, produc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

The Customer Success Manager for Mid-Market at Affinity will focus on driving renewals and upsell opportunities while advocating for clients' needs. This role requires collaboration with sales, produc...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

HappyCo is seeking an experienced Director of Customer Support to define and implement customer support strategies aligned with company goals. The role involves supervising daily operations, promoting...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $175K *

The Customer Success Director at Pearl Health will lead a team of Relationship Managers and directly manage several Enterprise customers, focusing on driving performance in Value-Based Care programs...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $270K *

The SaaS Customer Success Director at QuartzBio is responsible for customer onboarding, adoption, and retention, while building strong relationships with clients and collaborating with internal teams...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$86K - $124K *

The Customer Success Manager for Strategic Accounts will oversee the long-term success of ServiceTitan's largest customers, focusing on building partnerships and driving product adoption. This role in...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $163K *

The Customer Success Manager is responsible for building strong relationships with a portfolio of Commercial and SMB customers, ensuring they achieve measurable ROI and business value through the use...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $128K *

The Strategic Customer Success Manager at Samsara is responsible for delivering customer value and acting as a consultative partner to complex clients. This role involves collaborating with cross-func...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $128K *

The Strategic Customer Success Manager at Samsara is responsible for delivering customer value by acting as a consultative partner to complex clients. This role involves collaborating with cross-funct...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $195K *

The Vice President of Client Success at Intelliguard will lead the client success team, ensuring clients achieve maximum value from the company's products and services. This role involves building str...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $188K *

The Manager, Customer Success at Vanta will lead a scaled customer success team focused on onboarding, engagement, and customer health for a regional segment of clients. This role involves influencing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

The Director of Gainsight Advisory Services will lead and shape the strategic advisory team to deliver exceptional guidance and insights to clients. This role focuses on maximizing client value from G...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $165K *

The Customer Success Manager will play a crucial role in conveying the product vision and capabilities to Tax.com customers, offering tailored solutions to meet their unique needs. This position invol...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What are the roles and responsibilities of a Vice President, Customer Success?question toggle

    A Vice President, Customer Success is responsible for driving customer success outcomes, influencing future lifetime value, leading a team focused on customer success, and driving new business growth through customer advocacy.

  • What skills are necessary to be a successful Vice President, Customer Success?question toggle

    Essential skills for a VP, Customer Success include excellent communication, team leadership, project management, understanding of customer service KPIs and analytics.

  • Will there be interaction with customers?question toggle

    Yes, a critical part of the role of a Vice President, Customer Success is interacting with clients so as to understand their needs and expectations and ensuring they achieve significant return on their investment.