Years of Experience
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Diagnose and troubleshoot complex technical issues, application, and database related to the SaaS environment. Provide prompt and accurate feedback to customers. Troubleshoot complex technical issues...
Drive cross-functional engagement with sales & service to resolve escalated customer problems.
Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and fo...
Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis...
The Tier 3 Technical Support Engineer for the Marketo Engage solution provides technical support to Experience Cloud Customers, as well as other Technical Support Engineers in the department. This rol...