Technical Support Engineer Jobs Near Minnetonka, MN

Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to products and supporting technologies.

Establish strong business relationships for customer success and growth of the company's footprint; Manage and develop a high performing team.

Resolve cases per productivity, performance and SLA standards and support goals; research, document, and collaborate on cases as required.

Provide feedback to Engineering for improving product quality and reliability.

Work with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to deployment, customization or operation of the integratio...

The candidate will be expected to understand a customer needs, put themselves in the customer's shoes, and guide the customer's expectations. We ask our engineers to be the voice of the customer back...

Collaborate within the company, escalating issues and engaging others to solve difficult problems. Resolve any customer technical issues through diligent research, reproduction, and troubleshooting...

Resolve very complex or previously unknown problems requiring high level technical expertise and business acumen.

Develop and effectively communicate with internal and external customers on plans of action and results. • Provide on the job training to Field Service Engineers...

Provide application and basic technical software support to Vital Images customers and internal technical support engineer.

Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to products and supporting technologies.

Troubleshoot, and analyze production job failures related to data, network file delivery, and server and application issues independently and provide solutions to recovery. Participate in root cause a...

Provide customers with issue resolution regarding various types of hardware e.g., servers, workstations, graphics cards, configuring hardware/components, RAID concepts, Grid card concepts and monitors...

Provide customers with issue resolution regarding various types of hardware e.g., servers, workstations, graphics cards, configuring hardware/components, RAID concepts, Grid card concepts and monitors...

Provide customers with issue resolution regarding various types of hardware e.g., servers, workstations, graphics cards, configuring hardware/components, RAID concepts, Grid card concepts and monitors...

Provide customers with issue resolution regarding various types of hardware e.g., servers, workstations, graphics cards, configuring hardware/components, RAID concepts, Grid card concepts and monitors...

Take ownership of complex escalations from large or strategic clients and sees them through to resolution, including actively correcting running queries or updating parameters etc. as required and man...

As a Senior Software Engineer in Application Support, you will partner across Technology and business lines to assess, research, and analyze business, technical and system needs in order to resolve is...

Work closely with hiring managers to understand their needs in order to identify the right talent; ensure goals are met; develop pipeline of candidates in niche areas as determined by market needs and...

Participate in the build-out of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions...

Interacts with cross-functional product development and marketing teams to ensure customer feedback is evaluated and integrated back into our product roadmap...

Working with the IT Service Management team ensure service level agreements are maintained through incident resolution and service request completion...

Work proactively with the Engineering teams to diagnose and determine cause of issues encountered during support of the products.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees...

Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery. Anticipates and communicates blockers and delays before they require escalation...