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Be the focal point for customer regarding network problems, email flow, alert & detection efficacy of our products and setup/configuration/access to products...
Work directly with Sales and Marketing management teams to coordinate messaging and sales force involvement as needed for customer support and regulatory issues...
Identify and lead support service delivery process improvements for the team. Collaborate with and assist team members to resolve issues, including job shadowing with new hires, to provide the best su...
Prioritize, assign and manage department activities and projects in accordance with the department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient op...
Documents design calculations, tolerance analysis, and concept development or detail design activities. Develops customized product designs and improves existing technology under the direction of Engi...
Lead a team of high-performing Technical Account Managers to deliver high touch technical support and technology configuration services. This team drives program adoption and usage, as well as technic...
Provide support and establish positive relationships with various business partners including product marketing, product management, engineering, technical operations, client care, pricing, and sales...
The IT Systems Engineer will report to the Director of IT Infrastructure & Service Desk and will provide support for the implementation, securing, configuration, monitoring, and maintenance of enterpr...