Build best practices, policies, and procedures to improve efficiency and effectiveness of technical support delivery, and promote a mission-driven, customer-centric culture.
The Maintenance Operations Manager is responsible for overseeing the entire operation of Landcorp, including sales and marketing, and all operations, with direct leadership responsibility for the managing committee.
As the Technical Product Marketing Manager for API Management, you will be responsible for working with product marketing managers, product managers, and field sales engineer teams to develop and deliver new product demonstrations, competitive overviews, sales enablement tools, and advocacy for the technical community.
Holds/attends team meetings, phone conferences, and training as needed; knows, understands, and follows teammate guidelines, employment policies, and department or company procedures.
Manage Customer Service Supervisors, performance to be measured against job descriptions and Roles and Responsibilities; apply development program for all direct reports.
Manage the technical relationship with named customers, including jointly planning activities, tracking open issues, coordinating resources, and documenting status; resolve issues, facilitate communications and identify resources.
Manage the planning process for variable labor within the fulfillment center ensuring Chewy can exceed customer expectations at the lowest possible cost.
Works with training resources to develop methods to build and maintain functional knowledge of key brokerage processes internally while enabling knowledge sharing with internal partners, including our client contact group.
Deloitte Digital • Phoenix, AZ and 5 other locations
Adept at designing and implementing technology-enabled business solutions for clients as part of a high-talent team and as a team lead or Project Manager.
Deloitte Digital • Phoenix, AZ and 5 other locations
Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines.
Prior experience in a supervisory position (direct report responsibilities) required if specific duties include direct report responsibilities; excellent analytical, quantitative, and presentation skills.
Prior experience in a supervisory position (direct report responsibilities) required if specific duties include direct report responsibilities; excellent analytical, quantitative, and presentation skills.
Responsible for managing teams executing cash movement, Foreign Exchange (FX) and trade-related journal entries for high-touch corporate and custody clients; lead efforts in identifying, assessing and monitoring control of risk issues inherent to the business unit.
Assists with CEOs Against Cancer (CAC) Chapter, Coaches vs. Cancer, corporate initiatives, wellness programs, and other corporate-based activities, where applicable within a region.
Ensures that all client calls are responded to professionally and within defined service levels. Continually ensures quality of calls through phone monitoring.
Confidential Company • Phoenix, AZ and 26 other locations
Adept at designing and implementing technology-enabled business solutions for clients as part of a high-talent team and as a team lead or Project Manager on at least 3+ full cycle implementations.
Works with supervisors and staff employees to drive efficient call volume activity and management; work with supervisors to create efficient work plans and daily assignments.
Provide oversight for assuring all aspects of the clinic(s) operate in accordance with the Governance Committee's agreed-upon goals and objectives and that anticipated educational and financial results are achieved.
Participates in work groups, teams, task forces and committees to support ongoing improvement in clinic operations. Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues.
Provides oversight for assuring all aspects of the clinic(s) operate in accordance with the Governance Committee's agreed-upon goals and objectives and that anticipated educational and financial results are achieved.