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Act as first response to incoming calls and web-based and/or email generated tickets. Diagnose, update, and fix customer issues remotely via SSH, RDP, or other remote access protocols, along with prov...
Prioritize requests from different departments based on a solid understanding of software functionality and business processes. Make decisions on a technical direction based on project need, scalabili...
We are looking for someone who can assist in maintaining and extending enterprise applications for large brands with a specialty in C# and the ASP.NET MVC environment. Projects will include both inter...
Perform onsite and remote analysis, diagnosis, and resolution of complex computer problems for end-users, and recommend and implement corrective solutions, including repairs as needed...
Liaise and schedule assigned service activities with the customer and ensure the company Service Management, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware...
You will support cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service...
Support escalated projects and assess performance of feasibility studies and solution reviews. Support pre-sales activities and take over responsibility from time to time as a sub project team leader...
You will drive continuous improvement initiatives in the processes related to field services and product development. You will support cross-functional groups to quickly fix any administrative difficu...